Operational Excellence Consultant
vor 4 Wochen
We are seeking an experienced Operational Excellence Consultant to join our team at Manulife Data Services Inc. As an Operational Excellence Consultant, you will play a key role in driving process improvement and operational efficiency across our organization.
Key Responsibilities- Execute tasks assigned by the project manager, including project/service delivery and process improvement.
- Cultivate a continuous improvement culture and critical thinking in the organization.
- Participate in LEAN Six Sigma workshops and other OE trainings.
- 3 years combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams.
- At least 1 year experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry.
- At least 1 year experience in managing project stakeholders.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.
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