Operational Excellence Specialist
vor 4 Wochen
About the Role
We are seeking a highly skilled Operational Excellence Specialist to join our team at Company 81 - Manulife Data Services Inc.
Key Responsibilities:
- Execute tasks assigned by the project manager, focusing on project/service delivery and process improvement.
- Cultivate a continuous improvement culture and critical thinking by participating in Operational Excellence Forums and sharing industry best practices.
- Participate in LEAN Six Sigma workshops and other Operational Excellence trainings.
Qualifications:
- 3 years of combined experience in insurance and/or BPO customer service operations and process or performance improvement teams.
- At least 1 year of experience participating in process & performance improvement projects as a Business/Process/Data Analyst.
- At least 1 year of experience managing project stakeholders, including delivering formal presentations and facilitating project meetings.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Manulife is an Equal Opportunity Employer
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