Operational Excellence Specialist

vor 4 Wochen


Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. Vollzeit

About the Role:

We are seeking a highly skilled Operational Excellence Specialist to join our team at Company 81 - Manulife Data Services Inc. As an Operational Excellence Specialist, you will be responsible for executing tasks assigned by the project manager, which entail project/service delivery and process improvement.

Key Responsibilities:

  • Conduct process discovery and walkthrough sessions for operational and/or support processes, gathering information and data to support project objectives.
  • Validate information and data used for developing project deliverables, identifying process and/or performance gaps and opportunities.
  • Cultivate a continuous improvement culture and critical thinking in the organization by participating in Operational Excellence Forums and sharing industry best practices.
  • Participate in LEAN Six Sigma workshops and other Operational Excellence trainings.

Qualifications:

  • 3 years combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams.
  • At least 1 year experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry.
  • At least 1 year experience in managing project stakeholders, delivering formal presentations, developing status reports, and facilitating project meetings.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



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