Cybersecurity Support Specialist
Vor 5 Tagen
At OPSWAT, a pioneer in data sanitization and vulnerability detection, we seek a skilled Cybersecurity Support Specialist to join our team.
We protect the world's critical infrastructure with cutting-edge solutions for enterprises since 2002. Our trusted products are used by over 1,000 organizations worldwide, with 30+ anti-malware engines, 100+ data sanitization engines, and 25+ technology integration partners.
This role is at the forefront of supporting our cybersecurity products, ensuring smooth operations across various channels. As a Senior Customer Support Engineer, you will be an expert in troubleshooting issues, innovating ways to improve our products, and collaborating with engineering, sales, and customers.
About You
- A strong analytical and problem-solving skillset, with excellent customer service and written/verbal communication skills.
- Ability to multitask, work under pressure, and adapt to changing situations.
- Experience with software application support, technical consulting, documentation, and case management.
- Familiarity with networking and systems concepts, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
- Hands-on experience with firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS.
- Proficiency in Linux installation, configuration, and troubleshooting.
What We're Looking For
- 2-5 years of experience in application support, troubleshooting, and complex client environments.
- Strong understanding of security threats and measures, with experience installing, configuring, and maintaining security software.
- Excellent time management, prioritization, and teamwork skills.
- Comfortable learning and adapting to new technologies and processes.
As a valued member of our team, you can expect competitive compensation (approximately $75,000 - $90,000 per year), comprehensive benefits, and opportunities for growth and development in the field of cybersecurity.
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