Cybersecurity Support Specialist

Vor 5 Tagen


Thun, Bern, Schweiz OPSWAT Vollzeit

At OPSWAT, a pioneer in data sanitization and vulnerability detection, we seek a skilled Cybersecurity Support Specialist to join our team.

We protect the world's critical infrastructure with cutting-edge solutions for enterprises since 2002. Our trusted products are used by over 1,000 organizations worldwide, with 30+ anti-malware engines, 100+ data sanitization engines, and 25+ technology integration partners.

This role is at the forefront of supporting our cybersecurity products, ensuring smooth operations across various channels. As a Senior Customer Support Engineer, you will be an expert in troubleshooting issues, innovating ways to improve our products, and collaborating with engineering, sales, and customers.

About You

  • A strong analytical and problem-solving skillset, with excellent customer service and written/verbal communication skills.
  • Ability to multitask, work under pressure, and adapt to changing situations.
  • Experience with software application support, technical consulting, documentation, and case management.
  • Familiarity with networking and systems concepts, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
  • Hands-on experience with firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS.
  • Proficiency in Linux installation, configuration, and troubleshooting.

What We're Looking For

  • 2-5 years of experience in application support, troubleshooting, and complex client environments.
  • Strong understanding of security threats and measures, with experience installing, configuring, and maintaining security software.
  • Excellent time management, prioritization, and teamwork skills.
  • Comfortable learning and adapting to new technologies and processes.

As a valued member of our team, you can expect competitive compensation (approximately $75,000 - $90,000 per year), comprehensive benefits, and opportunities for growth and development in the field of cybersecurity.



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