Cyber Security Infrastructure Specialist

Vor 3 Tagen

Thun, Bern, Schweiz OPSWAT Vollzeit

At OPSWAT, we are a global leader in data sanitization, vulnerability detection, and multi-scanning, trusted by over 1,000 organizations worldwide.

We are seeking a skilled Cyber Security Infrastructure Specialist to support our catalog of cybersecurity products.

The Position

You will be the front lines, actively coordinating between engineering, sales, and our customers.

Key responsibilities include:

  • Providing software application & technical support to clients for our product catalog.
  • Consulting with software development team, internal users, and clients to improve application performance.
  • Documenting new processes and improving existing processes as they come up.
  • Communicating with internal team and supporting teams as necessary.
  • Providing SME Tier 2-3 support on OPSWAT catalog as they exist in client environments.
  • Providing occasional presales and professional service/technical support as needed.
  • Maintaining case data in Salesforce and Jira.
  • Reporting bugs and flaws to the development team as discovered/encountered.
  • Providing an overall SME approach to Cybersecurity Critical Infrastructure across all lanes.
  • Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.
  • Possibility of travel.

Requirements

  • 2 to 5 years of experience in overall troubleshooting of application and environment support including complex client environments.
  • Full and in-depth understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
  • Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
  • Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
  • Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
  • Identifies and resolves problems in a timely manner.
  • Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

Preferred Qualifications

  • Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other).
  • Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
  • Experience with cybersecurity tools and software.

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