ETRM Support Specialist

vor 2 Monaten


Genf, Genf, Schweiz Vitol Vollzeit

About Vitol

Vitol is a leading energy company with a global presence, operating across the energy spectrum from oil to power, renewables, and carbon. With a commitment to adding value across the energy supply chain, we strive to facilitate the energy transition. Our company has invested over $2 billion in renewable projects, and we continue to identify and develop low-carbon opportunities worldwide.

Our Team

Our team comprises over 65 nationalities, and we are dedicated to developing and sustaining a diverse workforce. We believe that talent is precious and create an environment where individuals can reach their full potential, unhindered by hierarchy.

Job Description

Main Responsibilities

  • Provide in-house CTRM support to worldwide users, escalating issues to the development team as needed and ensuring follow-up.
  • Understand and challenge CTRM enhancement requests from users, liaising with the development team.
  • Train new and current users on CTRM and other in-house applications.
  • Operate and troubleshoot business applications, including job monitoring, interfaces, and servers, in collaboration with DBA, network, infrastructure, and development teams.

Requirements

  • 4+ years of experience in IT software applications in the commodities trading business, with involvement in business applications change management and day-to-day operation and support.
  • Bachelor's or Master's degree in an IT-related field.
  • Excellent communication and presentation skills.
  • Good analytical and technical skills, including SQL, Oracle DB, and basic programming, as well as a good understanding of user needs and business processes.
  • Good knowledge of Microsoft products.

Additional Information

  • Team player.
  • Self-motivated with the ability to prioritize tasks.
  • Able to work in a high-pressure on-call environment with changing priorities.
  • Proactive and customer-focused with a 'make it work' mentality.
  • Highly responsive, energetic, and enthusiastic.
  • Resourceful and able to think creatively and adapt.


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