ETRM Support Specialist
vor 2 Monaten
About Vitol
Vitol is a leading energy company with a global presence, operating across the energy spectrum from oil to power, renewables, and carbon. With a commitment to adding value across the energy supply chain, we strive to facilitate the energy transition. Our company has invested over $2 billion in renewable projects, and we continue to identify and develop low-carbon opportunities worldwide.
Our Team
Our team comprises over 65 nationalities, and we are dedicated to developing and sustaining a diverse workforce. We believe that talent is precious and create an environment where individuals can reach their full potential, unhindered by hierarchy.
Job Description
Main Responsibilities
- Provide in-house CTRM support to worldwide users, escalating issues to the development team as needed and ensuring follow-up.
- Understand and challenge CTRM enhancement requests from users, liaising with the development team.
- Train new and current users on CTRM and other in-house applications.
- Operate and troubleshoot business applications, including job monitoring, interfaces, and servers, in collaboration with DBA, network, infrastructure, and development teams.
Requirements
- 4+ years of experience in IT software applications in the commodities trading business, with involvement in business applications change management and day-to-day operation and support.
- Bachelor's or Master's degree in an IT-related field.
- Excellent communication and presentation skills.
- Good analytical and technical skills, including SQL, Oracle DB, and basic programming, as well as a good understanding of user needs and business processes.
- Good knowledge of Microsoft products.
Additional Information
- Team player.
- Self-motivated with the ability to prioritize tasks.
- Able to work in a high-pressure on-call environment with changing priorities.
- Proactive and customer-focused with a 'make it work' mentality.
- Highly responsive, energetic, and enthusiastic.
- Resourceful and able to think creatively and adapt.
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