Operations Excellence Manager for Alpine Resort

vor 3 Wochen

Sankt Moritz, Graubünden, Schweiz Grace La Margna St Moritz Vollzeit
About Us

The GRACE LA MARGNA ST MORITZ embodies a unique blend of tradition and modernity, reflecting the essence of St. Moritz in every aspect. This boutique hotel offers an unparalleled lifestyle experience, with 74 luxurious rooms and suites, 9 gourmet spots, a spa, sports shop, and more. Since its opening in August 2023, the hotel has become a beacon for those seeking a new standard of excellence.

Our Team

We are looking for ambitious professionals who will help shape the future of this legendary hotel. As a key member of our team, you will be expected to maintain high standards, motivate your colleagues, and provide exceptional customer experiences. If you thrive in a dynamic environment and have a passion for hospitality, we encourage you to join our ranks.

Responsibilities
  • Maintain operational excellence across all areas of the Back of House.
  • Lead and motivate a high-performing team to deliver exceptional service.
  • Create personalized experiences that exceed guest expectations.
  • Cultivate a proactive and outgoing approach to problem-solving.
  • Take ownership of tasks and responsibilities with precision and attention to detail.
  • Develop and implement strategies to enhance customer satisfaction.
  • Promote a positive work culture that fosters collaboration and growth.
Requirements
  • A strong interest in hospitality and a willingness to learn and adapt.
  • An infectious smile and ability to build rapport with guests and colleagues alike.
  • Exceptional communication and interpersonal skills.
  • Aptitude for multitasking and working in fast-paced environments.
  • A lead-by-example attitude and pride in one's work.
Benefits
  • Opportunity to be part of a pioneering hotel opening in 100 years in St. Moritz.
  • A fun, collaborative, and caring work environment.
  • Hands-on learning and training opportunities.
  • F&B discounts and sporting activities free of charge.
  • Cool uniforms from an international luxury clothing brand.
  • State-of-the-art accommodation options available.

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