Sales Representative
vor 2 Monaten
The Sales Associate is a key member of our team, responsible for delivering exceptional customer service and driving sales growth in our Montblanc boutique in Zurich.
Key Responsibilities- Meet and exceed sales targets, monitoring individual and boutique sales goals, and identifying opportunities to gain new clients and increase sales.
- Develop and maintain in-depth product knowledge, engaging clients with relevant products and collections.
- Provide impeccable customer service, manage ASS inventory, and handle VIP customers, developing long-term relationships and converting prospect clients into buying clients.
- Contribute to the quality of the customer database by reviewing, updating, and cleaning data, and providing necessary information for CRM standards.
- Ensure correct visibility inside and outside the boutique, adhering to boutique security and loss prevention procedures, and conducting regular inventory controls and random stock checks.
- Manage goods-in receipt, stocking, and transfers of goods, and share expertise in a selected product category with team members.
- Retail or hospitality background or another industry with an affinity for luxury.
- Passion for the Maison, its history, and culture.
- Strong interpersonal and sales skills, with a constant proactivity and excellent selling skills.
- Exemplary team working spirit, with strong communication skills vis-à-vis clients, boutique team, HO management, suppliers, and partners.
- In-depth knowledge of the product portfolio, solid competence with till systems (SAP, GK), Sales Force, and Microsoft Office, and fluency in German, English, and another language is an asset.
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