Customer Service Key Account Specialist

vor 3 Wochen


Genf, Genf, Schweiz Actual Talent Vollzeit

Rôle :

Vous êtes chargé(e) de renforcer l'équipe clés comptes en prenant en charge le suivi des livraisons, la faisabilité des trafics, les nouvelles mises en place de lignes (pays, clients, procédures douanières et instructions pour les nouveaux agents).

Missions :

  • Répondre à toutes les demandes internes et externes relatives aux dossiers clients assignés (réception de la demande, saisie SAP, suivi des livraisons, faisabilité des trafics, nouvelles mises en place de lignes).
  • Réception et traitement des anomalies auprès des agents et/ou partenaires (analyse du problème, déterminer si le client doit en être informé, suivi du problème annoncé jusqu'à sa résolution).
  • Mise en place des express (étude de faisabilité, choix des prestataires, pricing au client, mise en place finale en collaboration avec l'Exploitation et taxation du dossier dans SAP).
  • Gestion des réclamations (réception des plaintes, feedback au client après analyse au sein du réseau et auprès des partenaires concernés).
  • Meeting (bilan de l'activité de la période écoulée, explication sur les défaillances rencontrées et actions correctives mises en place).
  • Visites ponctuelles du ou des clients.


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