Consultant (12 months, home-based, remotely) Intranet and Internal Communication Specialist, PRIME

Consultant (12 months, home-based, remotely) Intranet and Internal Communication Specialist, PRIME

Job no: 578610
Contract type: Consultant
Duty Station: Geneva
Level: Consultancy
Location: Switzerland
Categories: Communication, Partnerships, Fund Raising

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

PURPOSE OF ASSIGNMENT:

The purpose of this individual consultancy is to support the Digital Workplace Specialist in managing the private sector intranet, collaboration sites, and digital workplace solutions used by UNICEF’s private sector. The consultant will provide a combination of technical guidance and problem-solving assistance to intranet publishers and site owners along with regular monitoring activities. This includes following up with publishers, sending reminders, and offering professional technical support when needed. The consultant will also support the internal communication team in sourcing content for internal channels and following up with teams on content ideas.

How can you make a difference?

SCOPE OF WORK:

- Review and monitor content pages on the Private Sector Intranet to ensure adherence to publishing guidance.
- Conduct regular reviews of tagging of pages, documents, and videos to ensure content is appropriately labelled.
- Continuously monitor collaboration and communication sites, following up with publishers and site owners to address issues, apply global changes, and ensure accuracy.
- Maintain an updated list of publishers and site owners and support the preparation of training sessions.
- Create intranet pages and assist the publishers’ community by addressing and resolving issues.
- Assist in generating regular analytics reports on the usage and adoption of digital workplace solutions.
- Implement and configure digital workplace solutions to meet business requirements.
- Support the internal communications team in organizing engaging meetings and events

WORK ASSIGNMENTS/OVERVIEW:

- Private Sector Intranet (PSi) operational support.
- Digital workplace technical support.
- Communication support to the internal communication team.
- Private Sector Intranet (PSi) operational support.
- Knowledge management skill boost sessions.
- PFP Team Week.
- Communication of new procedures and processes in HR.
- Private Sector Intranet (PSi) operational support.
- Inspire Awards 2025.
- Staff engagement.
- Private Sector Intranet (PSi) operational support.

DELIVERABLES AND OUTPUTS:

Deliverable 1 by: April 2025

- Review communication and collaboration sites to identify any discrepancies or inaccuracies. Work with publishers to correct and train users on how to make corrections.

Deliverable 2 by: May 2025

- Provide technical support to PFP staff globally on the best practices around the digital workplace.

Deliverable 3 by: June 2025

- Provide technical support and assistance in the production and publication of the Pulse newsletter, collaborating with PFP staff to source the most timely and engaging content.

Deliverable 4 by: July 2025

- Collaborate with the Digital Workplace Specialist to enhance the user experience on the intranet.

Deliverable 5 by: August 2025

- Support the design, production, and recording of skill boost sessions.

Deliverable 6 by: September 2025

- Support the PRIME team in the design, development, and production of the in-person PFP Team Week.

Deliverable 7 by: October 2025

- Support the communication by HR to staff globally at PFP on any new procedures and processes.

Deliverable 8 by: November 2025

- Provide technical advice and support to intranet publishers and PFP staff globally.

Deliverable 9 by: December 2025

- Support the KM team in the production and delivery of the Inspire Awards.

Deliverable 10 by: January 2026

- Work with the internal communication team to create engaging content at all staff meetings and through special guest speakers.

Deliverable 11 by: February 2026

- Review communication and collaboration sites and identify any discrepancies or inaccuracies. Work with publishers to correct and train users in how to do so.

Deliverable 12 by: March 2026

- Provide technical advice and support to intranet publishers and PFP staff globally.

To qualify as an advocate for every child you will have…

- A first level university degree in one of the following fields is required: Information Technology, Computer Science, Business Administration, Communications, or a related field.
- A minimum of five years of work experience in public or internal communication, intranet management, and publishing is required.
- Solid experience with Office 365 range of products and SharePoint Online Modern is required.
- Experience with UNICEF, and more particularly with UNICEF intranet and ECM collaboration sites, would be a strong asset.
- Fluency in English is required. Good writing and editing skills in English are required. Fluency in other official UN languages would be an asset.
- Ability to work independently and to meet tight deadlines.
- Familiarity with the work of UNICEF, UN entities, UNICEF National Committees, and/or private sector fundraising would be an asset.

Remarks:

Please indicate your all-inclusive (lump sum) fees against the deliverables listed above, including all associated administrative and travel costs (if applicable), in the cover letter. The office selects the individual based on best value for money.
Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Advertised: 23 Jan 2025 W. Europe Standard Time
Deadline: 05 Feb 2025 W. Europe Standard Time