Aktuelle Jobs im Zusammenhang mit Customer Operations Management Trainee - Renens - Salt Mobile SA

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    {"h1": "Transmission Engineer Job Description", "p": "At Salt Mobile SA, we are seeking a highly skilled Transmission Engineer to join our team. As a key member of our Transmission team, you will be responsible for designing, implementing, and optimizing our transmission network, including microwave links, leased lines, and dark fiber connections.Your...


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Customer Operations Management Trainee

vor 4 Monaten


Renens, Schweiz Salt Mobile SA Vollzeit

Nous sommes à la recherche de personnes talentueuses qui partagent nos intérêts et nos valeurs. Vous vous concentrez sur l’essentiel et vous tenez vos promesses ? Vous essayez de simplifier les choses et vous osez l’originalité dans ce que vous dites et ce que vous faites ? Et surtout, vous vous distinguez par le service d’exception dont vous faites preuve au quotidien ?

Customer Operations Management Trainee 100% - 6 à 12 mois

Lieu de travail : RenensVotre mission

Salt, avec ses offres mobiles et réseau fixe innovantes, est un opérateur incontournable en Suisse et améliore ses services aux clients de manière continue. Dans cette dynamique, la division Customer Operations (service clients), au cœur du métier, recherche pour une durée de 6 mois à 12 mois un stagiaire pour amener son support au suivi et à l’évolution des processus et des opérations

Vos responsabilités
  • Analyses de suivi des processus existants
  • Suivi des projets et initiatives de la division Customer Operations
  • Tests d’applications et systèmes en cours de développement pour le support des clients
  • Support dans la livraison de rapports récurrents pour le management et les opérations
  • Monitoring de la performance des call-centers en lien avec les opérations
  • Support dans la livraison d'analyses adhoc et de nouveaux outils
  • Développer et entretenir de bonnes relations avec les collègues des autres divisions (Marketing, Technique, Finance, Ventes, etc.)
  • Déplacements sur le site de Bienne à hauteur de 10%
Vos contributions
  • Fiabilité et pugnacité au-dessus de la moyenne
  • Esprit critique, perspicacité et curiosité
  • Personnalité ouverte et aimant le changement
  • Diplôme universitaire
  • Bon niveau d'anglais
  • Aisance avec les outils informatiques et bureautiques
  • Autonomie et aucune crainte de contacter les différentes parties prenantes
  • Une expérience de gestion de projet est un plus

Vous avez toujours rêvé de travailler dans un environnement favorisant l’originalité et la diversité? Si c’est le cas, nous aimerions faire votre connaissance. Postulez en ligne (seules les candidatures en ligne avec CV, lettre de candidature, certificats et diplômes, seront prises en compte).