Customer Success Intern

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:
**Job Description**:

- Help the Customer Success team maintain critical client information in various databases and management tools to ensure accurate data collection and project documentation.
- Draft in-depth data analyses to assist clients’ business decision-making process and maximize customer satisfaction for airports, convention centers, and other industries. Use them in progressing larger contracts or renewals.
- Test the customer data portal. Review client training documents, focusing on amplifying business growth potential and maintaining brand standards.
- Assist the US supply and service team for any deployed customers to answer inquiries regarding maintenance, the product, or further training.
- Deploy a wide range of real-time feedback devices onsite or remotely with customer interactions to personally ensure successful implementation of the product.
- Assist the supply chain management for the US team as needed. Pack, ship, and maintain inventory for new and existing clients.

**Skills**:

- Data analytics. Analyze data, identify trends, and provide recommendations to business challenges in the form of presentations and deliverables.
- Supply chain management. Organize client details to effectively manage supply chain, shipping needs, and equipment duties.
- Project management. Consistently manage and execute deliverables on-time and within budget.
- Client service management. Provide end-to-end client partnership for ongoing exceptional value.
- Microsoft Office suite. Use Excel for advanced data analytics and PowerPoint to create professional business presentations.

Job Requirements:

- Fluency in English and French.
- Business level in German or Italian is a plus.
- A strong client orientation; commitment to fulfilling client requests.
- Fundamental knowledge and skills in data analytics and statistics are preferable.
- Excellent communication skills (written, phone, or in person with clients).
- Proficiency with Microsoft Office suite.
- Great work efficiency and versatility.
- A pragmatic, hands-on individual with strong attention to detail.
- Client service experience is a plus.
- We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.

Let’s be bold, together.

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