Benefits Assistant

Vor 2 Tagen

Geneve, Schweiz United Nations Vollzeit

This position is located in the Clients Services Unit of the Fund’s office in Geneva within the Client Services and Outreach Section (CSOS) of the Pension Administration / United Nations Joint Staff Pension Fund (UNJSPF). The incumbent will report to the Chief of the Client Services Unit in Geneva.

**Responsibilities**:
Within delegated authority, the incumbent will be responsible for the following duties:

- Provides information to individual participants and retirees/beneficiaries of the Pension Fund on participation, entitlements and benefits, including validation, restoration, transfer of pension rights and other benefit options available to Pension Fund participants.
- Calculates estimates of future benefit options.
- Provides routine information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund, as required.
- Reviews and processes Certificate of Entitlements (CE) related workflows.
- Reviews pension files from enrolment to separation ensuring that all relevant documentation has been received.
- Undertakes follow-up with participants, beneficiaries and member Organizations for documents required to update pension files and/or to process benefits.
- Reviews and processes requests for change of address and updates beneficiaries’ pension file.
- Reviews requests and prepares for signature Statements of Participation or Certificates of Benefit to the attention of beneficiaries.
- Screens and sorts incoming communications and forwards to appropriate team/individual.
- Performs other duties as assigned.

Competencies

Professionalism:

- Knowledge of UNJSPF Regulations and Rules.
- Shows pride in work and in achievements
- Is conscientious and efficient in meeting commitments, observing deadlines and achieving result
- Is motivated by professional rather than personal concerns
- Remains calm in stressful situations
- Shows persistence when faced with difficult problems or challenges.

Communication:

- Speaks and writes clearly and effectively
- Listens to others, correctly interprets messages from others and responds appropriately
- Asks questions to clarify, and exhibits interest in having two-way communication
- Tailors language, tone, style and format to match the audience
- Demonstrates openness in sharing information and keeping people informed.

Client Orientation:

- Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view
- Establishes and maintains productive partnerships with clients by gaining their trust and respect
- Identifies clients’ needs and matches them to appropriate solutions
- Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
- Keeps clients informed of progress or setbacks in projects
- Meets timeline for delivery of products or services to client.

Education
High School diploma or equivalent.

Work Experience
A minimum of three (3) years’ experience in employee benefits/entitlements administration or related area is required.

Experience working in a pension fund is desirable.

Client services experience is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in one of the working languages of the UN Secretariat, English or French is required and knowledge of the other is also required. Knowledge of another UN official language is an advantage.

Assessment

Special Notice
- While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

United Nations Considerations

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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