Coordinator Iata Training Operations

vor 7 Monaten

Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

Employment Type: Fixed Term Contract
Contract Duration: 1 year

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

For 50 years, our training products have been helping businesses operate safely, efficiently, and sustainably, building career opportunities for the people they employ. You will join the IATA Training Operations team, ensuring product delivery to 100,000 students every year. We are a strong and diverse team which strives to contribute to the development of professionals the commercial aviation industry needs.

What your day would be like

Coordinate, from beginning to end, a minimum of 75 Instructor-Led classes (virtual and/or face-to-face) per year in the relevant area (EMEA/Arica/Asia), whether in IATA Training Centers (ITCs), Regional Training Partners (RTPs) or In-Company. Coordination includes, amongst other tasks:
Managing the customer (whether CEO or entry-level) relationship: thanks to an in-depth knowledge of training’s portfolio (300+ courses) and policies, answer any question and provide proactive guidance to ensure a high level of customer service (including visa invitation letters and certificate/diploma issuance) and return business.
Getting the course material received electronically from the Product Manager (PM) printed and, together with relevant publications, shipped to the training location (including custom clearance)
Liaising with the course venue to ensure proper set-up

Be the single point of contact for assigned RTPs, including course coordination as above, guidance and suggestion on course scheduling or other improvements to maximize revenue.

Follow through to finalization on a minimum of 5 own commercial leads for in-company courses (or similar contracts)

Carry out any special project assigned. These projects vary depending on needs and include:
Document, communicate and implement Standard Operating Procedures (SOPs), guidelines and templates for Training.
Create a training kit for new hires
Communication tasks (product sheets, webpages ) and back-up
Management of instructors’ task orders in SAP (1000+ a year)
Management of instructors’ contracts in SAP (100+ a year)
Management of misc. POs in SAP (printing, hotels etc )
Be Training’s Learning Management System champion user (technical issues, account creation, improvement prioritization )
Manage feedback surveys from participants
Coordinate social events for the team
Coordinate bad debt reconciliation activities and data
Manage IATA Training supplies’ inventory

We would love to hear from you if

University degree in Business Administration or equivalent.
Proven organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail; Excellent interpersonal and communication skills; persistent and positive can-do approach
Demonstrated ability to work effectively in an international and multicultural environment.
Ability to work efficiently and effectively under pressure and meet deadlines.
Ability to think openly, imaginatively and creatively; must enjoy working in a fast-paced team environment;
Excellent English skills (verbal & written), knowledge of other languages is an asset.
Highly computer literate: fully familiar with Word, Excel, PowerPoint.
Strong sales and customer service orientation.

Travel Required: N

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

  • Area Coordinator, Emea Training Operations

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...

  • Intern Iata Training Communication

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months extendable to 11 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity...

  • Coordinator Operations, Safety

    vor 8 Stunden

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining Reporting to the Director Flight & Technical Operations within the Operations, Safety & Security (OSS) Division, the Coordinator will support the team, actioning multi-level communications with a range of internal and external stakeholders, and assisting in various administrative...

  • Intern, Iata Certifications

    vor 1 Woche

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months About the team you are joining You will be joining the IATA Certifications team and reporting to the Assistant Manager, Operation & Administration. The Intern will perform the end-to-end back-office tasks to support the delivery of the certification products and services What your day would be like -...

  • Intern Cybersecurity Operations

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our...

  • Product Manager, Operation, Safety

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining You will be joining the IATA Certification team based in Geneva and reporting to the Principal, IATA Certification. The Product Manager will be responsible for the management of the operation, safety and security certifications portfolio, including CEIV Lithium Batteries, Smart...

  • Intern Cybersecurity Operations

    Vor 7 Tagen

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 Months **About the team you are joining** As an Information Security Intern reporting to the Manager of Security Operations, you will provide support to the security team to improve the security risk posture, and operational effectiveness of the organization. You will assist in performing investigations on...

  • Intern Cybersecurity Operations

    Vor 4 Tagen

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 Months About the team you are joining As an Information Security Intern reporting to the Manager of Security Operations, you will provide support to the security team to improve the security risk posture, and operational effectiveness of the organization. You will assist in performing investigations on...

  • Intern Event Operations

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months extendable to 11 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity...

  • Boutique Operations Coordinator

    vor 7 Monaten

    Geneve, Schweiz Piaget Vollzeit

    Reference Code: 97506**BOUTIQUE OPERATIONS COORDINATOR**: - Genève, GE, CH- Fixed TermSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high...

  • Boutique Operations Coordinator

    vor 7 Monaten

    Geneve, Schweiz Montblanc North America Vollzeit

    Genève, GE, CH- Fixed TermFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is...

  • Operations Coordinator

    vor 6 Monaten

    Geneve, Schweiz International Rescue Committee Vollzeit

    **Requisition ID**: req46869 **Job Title**: Operations Coordinator **Sector**: Operations **Employment Category**: Fixed Term, 1 year **Employment Type**: Full time, Monday to Friday (09:00 - 18:00), Onsite **Salary**: 75,000 CHF per annum (non-negotiable) **Location**: Geneva, Switzerland **BACKGROUND** Over the past 80 years, the International...

  • Principal, Environment Consulting

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...

  • Msf Governance Training Facilitator

    Vor 2 Tagen

    Geneve, Schweiz MSF International Vollzeit

    **Location**: according to the training locations **Contract**: consultancy contract **Start date**: according to the training dates - first training will be held in October **Introduction** MSF-Holland initiated the governance training to help new board members better understand their roles and responsibilities within the governance structure of MSF....

  • Assistant Manager Industry Analysis

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining IATA Sustainability and Economics’ core objectives are to contribute to airlines’ financial sustainability and advance the industry towards the goal of net-zero CO2 emissions by 2050. In this capacity, we provide our airline members with sustainability and economic analyses,...

  • Intern Service Desk

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months extendable to 11 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity...

  • Manager Commercial Fuel

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining IATA's Sustainability and Economics division works with airlines, regulators and civil society to develop and implement policies, standards, and solutions that support the sustainable development of air transport and mitigate its impact on the environment. You will join the Energy...

  • Assistant Manager, Travel Services

    Vor 2 Tagen

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining Reporting to the Head of Administration Geneva and Travel Services, you will provide a professional customer focused travel services to cater for business and personal travel requests for IATA employees and support other areas as requested. What your day would be like Supervise...

  • Intern Reception and Administration

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our...

  • Assistant Director Associate General Counsel

    vor 7 Monaten

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and...