Area Coordinator, Emea Training Operations
vor 7 Monaten
Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.
About the team you are joining
For 50 years, our training products have been helping businesses operate safely, efficiently, and sustainably, building career opportunities for the people they employ. You will join the IATA Training Operations team, ensuring product delivery to 100,000 students every year. We are a strong and diverse team which strives to contribute to the development of professionals the commercial aviation industry needs.
Reporting to the Senior Manager Global Training Operations, Instructor-Led, the incumbent will coordinate IATA Training Operations in the EMEA region.
What your day would be like
You will be overseeing the daily operations of the EMEA IATA Training Centers (ITCs), manage the team, coordinate schedules, and ensure that all instructor led courses and activities in the region are running smoothly and as per the established SOPs and KPIs.
As the main point of the contact for the region, you will be negotiating deals with local suppliers (venues, hotels, F&B providers, printers etc.) to meet demand and optimize cost, coordinate with local contacts to manage the classroom schedule for all IATA venues in the region, stimulating registrations in the absence of classroom constraints, finding alternate solutions to classroom constraints, optimizing the scheduling, increasing capacity, etc.
In close collaboration with the Product Managers and Marketing, you will be coordinating regional marketing campaigns to increase awareness and registrations of certain courses or portfolios, and/or conducting these with the collaboration of other ITCs. You will provide leads to Product Managers and Sales and follow up until realized.
In coordination with the Product Managers and the other ITC Coordinators, you will be reviewing the customer feedback to identify areas of improvement and opportunities for business development.
You will be coordinating, from beginning to end, a minimum of 45 Instructor-Led classes (virtual and/or face-to-face) per year, whether in IATA Training Centers (ITCs), Regional Training Partners (RTPs) or In-Company (manage the customer relationship, organize travel arrangements, ensure venue setup, complete classroom logistics).
In close collaboration with the Senior Manager, Training Operations and the other ITC Coordinators, carry out any special projects or initiatives identified throughout the year.
We would love to hear from you if
You’ve got a university degree in Business Administration, Education or equivalent.
You have 3-5 years of experience in a related area and 1-2 years of supervisory experience.
You have proven organizational and problem-solving skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail; excellent leadership, interpersonal and communication skills; persistent and positive can-do approach.
Demonstrated ability to work effectively in an international and multicultural environment.
Ability to work efficiently and effectively under pressure and meet deadlines.
Ability to think openly, imaginatively and creatively; must enjoy working in a fast-paced team environment.
Excellent English skills (verbal & written), knowledge of other languages is an asset.
Highly computer literate: fully familiar with Word, Excel, PowerPoint.
Strong sales and customer service orientation.
Travel Required: N
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you
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