Customer Support
vor 2 Monaten
ROCKEN® ist in der digitalen Rekrutierung von Talenten und Experten spezialisiert und zählt alle etablierten Unternehmen aus jeglichen Branchen zu den Partnern. Diese sind national sowie international tätig und bieten dem zukünftigen Talent eine spannende Herausforderung. Mit dem Anspruch, die besten Talente zu rekrutieren, beraten wir unsere Partner für eine langhaltige und spannende Karriereplanung mit ihren Mitarbeitern.
ROCKEN® zeigt Dir die Möglichkeiten als ambitionierte Persönlichkeit gerne aus der Vogelperspektive, wo Du Verantwortung tragen wirst und Dich am besten weiterentwickeln kannst. Melde Dich an und erhalte mit ROCKEN® Talent Dein bestes Karriereprofil im Bereich Supply Chain.
**Deine Verantwortung**:
- Verwaltung von Kundenkonten und -daten
- Koordination und Gewährleistung eines effektiven Reklamationsmanagements gemäß vorgegebenen Qualitätsstandards.
- Initiierung und Begleitung kontinuierlicher Verbesserungsmaßnahmen im Reklamationsmanagement.
- Identifizierung von Trends in Kundenanfragen.
- Unterstützung des Verkaufsinnendienstes bei der optimalen Kundenbetreuung.
- Mitarbeit an verschiedenen Projekten zur Weiterentwicklung der Unternehmensprozesse.
- Verantwortlich für die Analyse von Kundenfeedback, sowohl intern als auch extern.
**Deine Skills**:
- Abgeschlossene kaufmännische Ausbildung
- Mind. 3 Jahre Berufserfahrung im Kundensupport
- Stark ausgeprägte Dienstleistungsorientierung und kundenfreundliche Einstellung
- Gute Fähigkeit zur Organisation und analytischem Denken
- Fähigkeit, komplexe Informationen verständlich zu vermitteln
- Freundliche und serviceorientierte Persönlichkeit
- Ausgezeichnete Sprachkenntnisse in Deutsch, Englisch und Französisch in Wort und Schrift
- Teamorientiert und bereit, tatkräftig anzupacken
**Benefits**:
- ** Flexible Arbeitszeitgestaltung**:
- ** Homeoffice**:
- ** Markt
- und Leistungsgerechte Löhne**:
- ** Komfortables Büro mit moderner Infrastruktur**:
- ** Eingespieltes und dynamisches Team**:
- **Internationales Umfeld**
**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years
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Customer Support Expert
vor 1 Monat
Basel, Basel-Stadt, Schweiz Philips VollzeitAbout the RoleRemote Support Engineer - an exciting opportunity to join Philips' DACH/EU support team!Job SummaryAs a Remote Support Engineer, you will be responsible for delivering excellent customer care and technical support to our customers across the globe. You will engage customers through various channels, including online resources, communities, and...
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Customer Services Excellence Flight Support
vor 7 Monaten
Basel, Schweiz Jet Aviation AG VollzeitYou are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...
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Customer Services Excellence Flight Support
vor 6 Monaten
Basel, Schweiz Hawker Pacific VollzeitSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
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Manager Customer Service
vor 6 Monaten
Basel, Schweiz Jet Aviation VollzeitManage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...
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Technical Support
vor 6 Monaten
Basel, Schweiz Work Selection Vollzeit**Beschreibung**: "Welcome to an exciting opportunity with our international customer. We are looking for a dynamic and highly motivated individual to strengthen the team in the **Technical Support** Position." **Tasks**: - Identifying hardware and software problems - Troubleshooting technical problems - Install and configure hardware and software -...
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Manager, Customer Care Eu
vor 6 Monaten
Basel, Schweiz 1WorldSync VollzeitAre you a highly successful customer care professional with a passion for excellence? Do you have experience leading and transforming a customer care team within a SaaS company? Good news! 1WorldSync is looking for a **Customer Care Manager, EU** to join our team managing from our Portugal, Germany or Swiss office. 1WorldSync is the industry leader in...
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Sachbearbeiter Sales
vor 6 Monaten
Basel, Schweiz Husqvarna VollzeitLenke Deinen Blick in Richtung Zukunft! Reinkommen und entfalten - Deine Karriere in der Husqvarna Group Ein Team. Unterschiedliche Persönlichkeiten. Und viele Ideen, aus denen technische Produkte werden, die bei Profis und Hobby-Anwendern rund um den Globus hoch im Kurs stehen! Das ist die Husqvarna Group, die weltweit grösste Herstellerin für...
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Support Technician
vor 7 Monaten
Basel, Schweiz Deciphex Vollzeit**About the Company** Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps patients to get timely and accurate diagnosis. Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 150 people and counting who are providing software solutions to address the pathology...
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Customer Deployment and Success Manager
vor 6 Monaten
Basel, Schweiz b-rayZ AG VollzeitDo you have a passion for working in an exciting and growing business in AI technology solutions? if so, our job opening might be the right opportunity for you. **Join the future of breast imaging! At b-rayZ we work to save women lives through early breast cancer detection.** - Our AI medical software is developed in close partnership with radiologists and...
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Customer Success Manager
vor 6 Monaten
Basel, Schweiz Carrot Fertility Vollzeit**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
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Digital Customer Engagement Manager
vor 6 Monaten
Basel, Schweiz Straumann Group Vollzeit**The Role** **Tasks** - Build business concepts focused on customer centricity and business operational sustainability that are aligned and agreed across all stakeholders and a clear and precise guideline for all technology teams and partners. - Anticipate reporting and analytical capabilities required to properly manage and develop the continuous...
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Manager Customer Service
vor 2 Wochen
Basel, Schweiz Jet aviation VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
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Manager Customer Service
vor 2 Wochen
Basel, Schweiz Jet Aviation AG Vollzeit**Manager Customer Service**: - Location: Basel, CH- Flexible Work Arrangement: Onsite- Job Category: Fixed Base Operations (FBO)- Career Level: Professional- Requisition Id: 3327Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft...
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Head of Customer Service
vor 6 Monaten
Basel, Schweiz MyCamper VollzeitMyCamper is the largest sharing platform for camping vehicles in Sweden, Norway, Finland, Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources. The head of customer service is responsible for ensuring the MyCamper customers receive excellent customer service. You lead the team across two...
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Customer Service Excellence Representative
vor 1 Woche
Basel, Schweiz Jet Aviation AG Vollzeit**Customer Service Excellence Representative**: - Location: Basel, CH - Flexible Work Arrangement: Onsite - Job Category: Fixed Base Operations (FBO) - Career Level: Professional - Requisition Id: 3328 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50...
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Site Lead Customer Service
vor 8 Monaten
Basel, Schweiz Thermo Fisher Scientific Vollzeit**Position Summary**: **Key Responsibilities**: - Leadership of the local team, which consists of three people. Performing PMDs, looking after the individual feelings, and consolidating needs. - Coordination of holidays and absences to avoid customer presence on-site requirement is met. - Support and ensure team goals and visions. - Complete different...
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Site Lead Customer Service
vor 8 Monaten
Basel, Schweiz Thermo Fisher Scientific Vollzeit**Key Responsibilities**: - Leadership of the local team, which consists of three people. Performing PMDs, looking after the individual feelings, and consolidating needs. - Coordination of holidays and absences to avoid customer presence on-site requirement is met. - Support and ensure team goals and visions. - Complete different trainings for the team and...
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Manager Customer Service
vor 2 Wochen
Basel, Schweiz Jet Aviation AG VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
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Customer Service Excellence Representative
vor 1 Woche
Basel, Schweiz Jet aviation VollzeitSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
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Sr. Digital Customer Engagement Manager
vor 6 Monaten
Basel, Schweiz Straumann Group Vollzeit**The Role** **Tasks** - Build business concepts focused on customer centricity and business operational sustainability that are aligned and agreed across all stakeholders and a clear and precise guideline for all technology teams and partners. - Anticipate reporting and analytical capabilities required to properly manage and develop the continuous...