Customer Consultant

Vor 2 Tagen


Zurich, Schweiz CASRA Vollzeit

CASRA, based in Zurich, develops software in the X-ray image screening field for global markets. Using an adaptive approach that combines applied psychology, computer science and economic analysis, CASRA provides innovative computer-based training and testing software in the security services sector. Our software products support airports, customs and other government agencies as well as security service providers in detecting prohibited and dangerous items at more than 900 airports and various other locations in over 50 countries worldwide.

Tasks

We are looking for an enthusiastic Customer Consultant to join our young and interdisciplinary team consisting of psychologists, software developers and security experts.
- Assistance of our Customer Relations & Sales team in customer service, mainly in the English language
- Product instruction/workshops remotely, occasionally on-site
- Customer support - 1st & 2nd level - as well as documentation of errors/problems, their causes and solutions
- Participation in the compilation of technical specifications for tenders
- Coordination of small projects, e.g. studies
- Assistance to our Customer Relations & Sales team with digital marketing

**Requirements**:

- Completed technical education with a strong interest in information technology
- Basic knowledge of Windows and MS SQL servers advantageous
- High willingness to learn in dealing with software products
- Logical thinking and analytical skills
- Exact, independent working method and high reliability
- Very good knowledge of German and in particular excellent command of English, other languages advantageous
- Communicative personality with organizational skills and pleasure in customer contacts
- Interest in science-based software and consulting products
- Swiss nationality or EU citizenship

**Benefits**:
CASRA was founded as a startup company at the University of Zurich and has retained many of the typical characteristics of a startup:

- Interdisciplinary work in a young and motivated team
- Very flexible working hours and the possibility to work in home office
- Individual development and training opportunities
- Flat hierarchies
- CASRA-Spirit: pleasant working environment, collegial interaction and many team events



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