Customer Support Manager, Private Clients

Vor 4 Tagen


Basel, Schweiz Aequor Consulting GmbH Vollzeit

Sie suchen ein Umfeld, in dem Sie sich entfalten können? Ihnen sind kurze Entscheidungswege, Offenheit für neue Ideen und eine direkte Kommunikation wichtig? Dann bewerben Sie sich jetzt bei uns für die Position als Customer Support Manager Private Clients (m/w/d) in Basel.
**Aufgabenbereich**
- Umfassende Beratung der eLounge sowie umfassende Kenntnis der elekronischen Kanäle (eLounge, iiS, EBICS, Multibanking etc.)
- Enge Zusammenarbeit mit Business Analysten und Entwicklern (inkl. Pendenzenüberwachung)
- Kenntnis der Applikationslandschaft inkl. Zusammenhänge. Regelmässiger Austausch mit IT und Produktverantwortlichen
- Kenntnis Basisproduktpalette, Basissupport Zahlungsverkehr
- Erweiterter Support elekronische Zahlungsmöglichkeiten (EBICS, Zahlungsfiles) und technischer Support für online Kontoeröffnungen
- Testing diverser Applikationen

**Anforderungsprofil**
- Abgeschlossene kaufmännische Grundausbildung sowie Berufserfahrungen in einem vergleichbaren Umfeld
- Der Umgang mit verschiedenen Systemen und Plattformen bereitet Ihnen grosse Freude
- Dank Ihrer Affinität für die Informatik übernehmen Sie gerne die Verantwortung für die Durchführung von zugewiesenen Systemtests und beraten die Kunden bei technischen Fragen professionell
- Als engagierte, initiative und teamorientierte Person sind Sie exaktes, selbständiges und speditives Arbeiten gewohnt
- Sie kommunizieren stilsicher in Deutsch und Französisch. Englisch
- und Italienischkenntnisse sind ein grosses Plus

**Benefits**
- Abwechslungsreiches Arbeitsumfeld
- Attraktive Anstellungsbedingungen
- Kurze Entscheidungswege und eine direkte Kommunikation
- Eine moderne Unternehmenskultur

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- 8-Stunden-Schicht


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