E-commerce Operations and Customer Service

vor 1 Monat

Meyrin, Schweiz Baume & Mercier Vollzeit

Code de référence: 92730**E-COMMERCE OPERATIONS AND CUSTOMER SERVICE EXCELLENCE- 1 YEAR 1**:

- Meyrin, GE, CH- Fixed TermThe e-commerce development & operations specialist will help the Digital team to develop and support the ecommerce operations activities. His/her role will be transversal, working very closely with all team members of the Digital department but also with other teams such as supply chain, marketing, markets, client service centers (CRC).

The e-commerce development & operations specialist will support day-to-day management of the international CRC platforms and will work on improvement initiatives related to the business process, the systems and the people.

Operational tasks:

- **Ecommerce** **orders follow-up** in collaboration with Client Relationship Centre (CRC), Fraud & Payment, Finance, Logistics, Operations & Systems Support.
- **Support the CRCs** by providing brand, product, marketing & communication and after-sales updates.
- High value timepieces **stock management** through our different ecommerce channels
- HQ contact for ad hoc **requests management** in coordination with our international markets.
- **Maintenance of global e-Boutique sale supports** (E-mail content, Conditions of Sale, Stationery & Brand Packaging)

Strategic tasks:

- Supervise and oversee **CRC metrics** from a global standpoint. Ensure we have a solid baseline to **measure performance and proactively make recommendations for continuous improvement.**:

- Support or lead the execution of various **e-commerce projects** related to CRC and digital operations.
- Conduct benchmarks of customer relationship and supply chain approaches across luxury brands.

**_Profile_**
- _Natural ability to communicate and be customer focused_
- _Be proactive in issues solving _
- _Sales, service and result oriented_
- _Proficiency with and interest for IT systems, working knowledge of SAP_
- This position is a 12 month contract starting as soon as possible_

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