Services Operation Manager
vor 5 Monaten
Notre entreprise innovante, spécialisée dans les services informatiques, recherche actuellement un(e) Services Operation Manager dynamique et expérimenté(e) pour rejoindre notre équipe.
En tant que Services Operation Manager, vous serez responsable de la gestion efficace des services informatiques et opérationnels, assurant ainsi une prestation de haute qualité auprès de notre client.
Vous jouez un rôle clé dans la supervision des équipes, la gestion des projets et l'amélioration continue des opérations.
Responsabilités principales:
- Superviser les services de support informatique et les opérations conformément à la méthodologie ITIL.
- Gérer des équipes importantes en veillant à la qualité des services fournis.
- Assurer une compréhension approfondie des systèmes, de l'infrastructure et des technologies pertinentes du contrat.
- Superviser les projets liés à la prestation de services et à l'amélioration continue.
- Garantir la conformité aux exigences contractuelles et mettre en œuvre un contrôle qualité sur les opérations.
- Mettre en place des processus d'amélioration continue et produire des rapports réguliers pour le client.
Diplômes requis:
- Bachelor (180 crédits ECTS) ou qualification équivalente d'ingénieur technique (180 crédits ECTS) dans le domaine de l'informatique ou des technologies de l'information.
- Certification PRINCE2, PMBOK ou équivalent.
- Certification ITIL Foundation (au moins v3).
Votre profil pour avancer ensemble:
- Minimum de 7 ans d'expérience dans la gestion de la qualité dans le contexte des services opérationnels ICT (suivant ITIL).
- Expérience confirmée dans la gestion de services ICT et d'équipes importantes.
- Excellentes compétences en communication écrite et verbale en français et en anglais (au moins C1 dans une langue et B2 dans l'autre).
- Orienté(e) client avec une compréhension approfondie des besoins et des attentes des clients.
Si vous êtes un professionnel passionné, prêt à relever des défis et à contribuer au succès de notre entreprise, nous vous encourageons vivement à postuler.
Envoyez
Type d'emploi : 100%
Salaire : CHF6'000.00 à CHF8'000.00 par mois
Programmation:
- Période de travail de 8 Heures
Question(s) de présélection:
- Possédez-vous l'un des diplômes suivants 8ou équivalent) : Bachelor / Licence ou équivalent d'ingénieur technique dans le domaine de l'informatique ou des technologies de l'information ?
Expérience:
- Management: 7 ans (Exigé)
Langue:
- Anglais (Exigé)
- Français (Exigé)
Lieu du poste : En présentiel
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