Digital Operations
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Code de référence: 99905**DIGITAL OPERATIONS & CLIENT RELATIONS CENTRE PROJECT MANAGER**:
- Meyrin, GE, CH- Fixed Term**_The Digital Operations & CRC Project manager position embeds both operational responsibilities as well as ad hoc project management and reports to the Head of Digital and Client. In this position you will support day-to-day management of the international CRC platforms and will work on improvement initiatives related to the business process, the systems and the people._**
The digital/ecommerce operations & CRC project manager will assist the Digital team to develop and support the ecommerce operations activities. His/her role will be transversal, working very closely with all team members of the Digital department, in particular with the Digital & CRC Manager. He/She will also frequently collaborate with other teams such as supply chain, marketing, markets, and the regional Client Relations Centres (CRCs).
Operational tasks:
- **Support the CRCs** by providing brand, product, marketing & communication and after-sales updates.
- **Ecommerce** **orders follow-up** in collaboration with Client Relation Centres (CRC), Fraud & Payment, Finance, Logistics, Operations & Systems Support.
- **Stock management (timepieces & straps) through our different ecommerce channels**:
- HQ contact for ad hoc **requests management** in coordination with our international markets.
- **Maintenance of global e-Boutique sale supports** (E-mail content, Conditions of Sale, Stationery & Brand Packaging)
- Active preparation and participation in** Key User testing for e-commerce projects and periodic releases.**
Strategic tasks:
- Supervise and oversee **CRC metrics** from a global standpoint. Ensure we have a solid baseline to **measure performance and proactively make recommendations for continuous improvement.**:
- Support or lead the execution of various **e-commerce projects** related to CRC and digital operations.
- Conduct benchmarks of customer relationship and supply chain approaches across luxury brands.
**_Profile_**
- _Client centric_
- _Proficiency with and interest for IT systems, working knowledge of SAP_
- _Natural ability to communicate and to work across various teams_
- _Proactive in issues solving _
- _Rigorous and process oriented_
- _Sales, and result oriented_
- _Fluent English and French is a plus_
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