Service Delivery Manager

vor 1 Monat


Basel, Schweiz ROCKEN Vollzeit

ROCKEN® ist in der digitalen Rekrutierung von Talenten und Experten aus dem Bereich IT Infrastruktur spezialisiert. Wir kollaborieren mit den spannendsten Service Providern, sprich IT Infrastrukturspezialisten und verfügen daher über ein grosses Netz an etablierten Unternehmungen.

Damit sich unsere Partner erfolgreich entwickeln können, braucht es ein Zusammenspiel verschiedener Fachspezialisten aus Branchen wie: Support, Administration, Engineering, Architektur, DevOps, Netzwerk und Security.

Hast du Lust auf eine neue Herausforderung? Dann profitiere als ROCKEN® Talent von unserer breiten Vernetzung und lass dir spannende Jobs vorstellen.

**Deine Verantwortung**:

- Du koordinierst Tätigkeiten zur Sicherstellung des IT-Betriebs, darunter Incident, Problem und Change Management.
- Regelmäßige Überprüfungen und Reportings gehören zu deinen Aufgaben, um die kontinuierliche Serviceoptimierung zu gewährleisten.
- Du überwachst Aufträge, bearbeitest Tickets und fungierst als Single Point of Contact (SPOC)/Eskalationsinstanz für interne und externe Kunden.
- Die Koordination, Vorbereitung und Nachbereitung von regelmäßigen Austauschen mit Kunden und internen Teams liegen in deinem Verantwortungsbereich.
- Du sicherst die Servicequalität und Kundenzufriedenheit und reagierst schnell und professionell auf Kundenanliegen.
- Die Pflege, Erstellung und Aufarbeitung von Dokumentationen sowie Verträgen/SLAs und die Sicherstellung der Messung und Einhaltung der SLAs gehören zu deinen Aufgaben.
- Du trackst die finanzielle Situation und sicherst die monatlich korrekte Fakturierung an Kunden.
- Planung und Begleitung von Audits sind Teil deiner Verantwortlichkeiten.
- Als Hauptansprechperson in Bezug auf IT Operations Themen (Infrastruktur und Service Desk) stehst du im Fokus.
- Du arbeitest in internen Projekten sowohl in der Konzeption als auch bei der Implementierung mit.
- Deine Mitarbeit bei der Offertenerstellung ist ein weiterer wichtiger Beitrag.

**Deine Skills**:

- Du verfügst über einen Informatikabschluss auf HF-Stufe oder eine vergleichbare Ausbildung.
- Mehrjährige Berufspraxis in einer ähnlichen Funktion zeichnet deine Erfahrung aus.
- Breites technisches Fachwissen, vor allem in Infrastrukturthemen, prägt deine Kompetenz.
- Methodenkompetenz und eine strukturierte Arbeitsweise (z.B. ITIL, ISO 27001) gehören zu deinen Stärken.
- Ergebnisorientierung, Eigeninitiative und analytische Fähigkeiten prägen deine Arbeitsweise.
- Du besitzt fundierte Kenntnisse im IT-Projektmanagement.
- Freude am direkten Kundenkontakt und langfristiger Kundenbetreuung zeichnen deine Kundenorientierung aus.
- Analytisches und interdisziplinäres Denkvermögen gehören zu deinen herausragenden Eigenschaften.
- Unternehmerisches, eigenverantwortliches sowie qualitatives Handeln, kunden
- und ergebnisorientiert, sind deine Prinzipien.
- Hohe Einsatzbereitschaft und Flexibilität sowie die Bereitschaft, Neues zu lernen, zeugen von deiner Offenheit für Weiterentwicklung.
- Eine strukturierte, dokumentierte und zielorientierte Vorgehensweise prägt dein Handeln.
- Du bist eine kommunikative, team
- und konfliktfähige Persönlichkeit mit gutem Durchsetzungsvermögen.

**Benefits**:

- ** Flexible Arbeitszeitgestaltung**:

- ** Homeoffice**:

- ** Markt
- und Leistungsgerechte Löhne**:

- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:

- ** Komfortables Büro mit moderner Infrastruktur**

**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years



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