Global Head of F&b Operations

vor 1 Woche

Baar, Schweiz Aman Vollzeit

Aman:
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

**Location**:
This position is located at our corporate office in Baar, Switzerland.

Overview:
The Global Head of F&B Operations is responsible for ensuring the food and beverage operations across Aman’s properties are providing and delivering a consistent, high level of service and adherence to quality and safety standards. The position directs and oversees all aspect of the company’s F&B planning, preparation of SOP and guidelines, and presentation standards of food and beverages in the resorts.

This position develops the strategic food and beverage goals and translate them into tactical plans, as well as provide leadership to ensure goals are attained. The position will maximize revenues and profits while maintaining the high level and quality and integrity of food and beverage offerings.

Their creativity and technical excellence will manifest itself in a wide range of offering and services which will help Aman to distinguish itself from the competition and offer our guests a unique and superior experience in every F&B outlet.

This role is responsible for leading the overall strategic direction for Aman’s corporate F&B Operations function, as well as providing mentorship/support to the property-based F&B team.

**Responsibilities**:

- Ensure maximization of F&B revenues, profits and guest satisfaction to meet strategic business plans in alignment with the business goals
- Implement programs and promotions focused on maximizing revenues in the operations. Implement comprehensive purchasing contracts which provide a quality product at the best possible price
- Directs the development and monitoring of financial budgets, sales and marketing strategies, and operations to produce both short-term and long-term profitability. Oversee the analysis of revenue reports, make necessary strategic changes to ensure maximum profitability and efficiency
- Direct the department in re-conceiving and/or repositioning of food and beverage concepts. Assist to evaluate and potentially reposition the food and beverage concept through food format, restaurant design and marketing, and specific activities to build business as needed.
- Constantly monitor national and regional F&B trends to ensure food and beverage operations does not fall behind its primary competitors
- Focus on food and beverage marketing and guest service delivery efforts that build the loyalty of existing guests while also attracting new ones. Work with the F&B teams to develop distinctive or signature services and products that can provide a degree of separation from our competitors
- Assist in development of restaurant and menu concepts, as well as kitchen designs
- Ensure the property-based F&B Directors/Managers are properly trained
- Ensure the marketing of our food and beverage outlets is occurring with an emphasis on delivering innovativeness and excitement to our guests
- Drives results through staff development and appropriate training programs; monitors results through evaluation, inspection and analysis
- Maintains occupational knowledge and skills by conducting research, attending seminars, educational workshops, classes and conferences
- Directs the budget management for the department. Ensures budget are complete, accurate and in line with business goals
- Select, train, develop, organize and motivate highly qualified and effective teams in the properties. The development includes technical abilities as well as leadership and interpersonal skills

Qualifications:

- Bachelor’s degree in Hotel/Restaurant Management, Business Administration or a related field is preferred
- Strong leader with a demonstrated track record of building teams and culture across multiple geographic locations with the ability to motivate and inspire
- Minimum of 10 years of experience in restaurant and/or luxury hotel industry is required
- At least 7 years of corporate and strategic planning experience including collaborating with cross f

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