Site Team Leader

vor 2 Wochen

Reinach, Schweiz Thermo Fisher Scientific Vollzeit

**Key Responsibilities**:

- Conduct site operations in accordance with terms and conditions of program contract and Statement of Work Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
- Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.
- Responsible for customer satisfaction and loyalty.
- Manage the AMS Specialists working on site.
- Support the development of quarterly business reviews and participate in meetings.
- Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability as well as forecasting internally and externally.
- Sales activities & negotiations.
- Support action plans and tracking mechanisms to drive continuous improvement.
- Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
- Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
- Support problem resolution and escalation at account as needed.
- Monitor all service activities and escalations to include, timeliness, accuracy, and quality of the event.
- Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance.
- Assist with the resolution of service or billing issues, questions or credits.
- Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
- Search and provide alternate methods of service or parts in alignment with account strategy.
- Follow established, approved procedure for high cost repairs, issue High cost P.O. numbers and monitor high cost repairs as they progress up to and including call follow up.
- Adhere to all Thermo Fisher and customer security and safety procedures.
- Support opportunities to identify and leverage other Thermo Fisher products and services.
- Participate in PPI project teams as assigned to improve business performance.
- Other appropriate duties as assigned by Thermo Fisher management.
- Travel to multiple client locations as applicable to support account needs.

**Minimum Requirements/Qualifications**:

- Associates degree or equivalent experience
- Experience in a customer facing position
- Proficient PC skills and ability to effectively use Windows based software.
- Good English skills, both verbal and written (in case of non-English applicant)

**Preferred Qualifications**:

- Experience in Life Sciences or Healthcare environment

**Knowledge, Skills and Abilities**:

- Work independently and proactively to resolve customer issues.
- Build strong, professional client relationships.
- Team oriented
- Sound decision-making skills
- Effective communication skills (both verbal and written).
- Excellent time management and ability to prioritize work based on business and client needs.
- Ability to make commitments, track and communicate progress, and follow through until completion.
- Self-starter
- Results oriented

**Physical/Environmental requirements**:

- Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
- Level of Physical Requirements: Light to medium work.
- Level of Visual Acuity: Clerical, professional, administrative.
- Environmental Conditions: Inside environmental conditions (office, labs, hospitals, facilities) which consist of noise, and hazards.
- May be required to travel by airplane and automobile for meetings and training as necessary.

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