Cx Lead

The CX Lead is responsible for overseeing and guiding the overall strategy and execution of customer experience (CX), user experience (UX), and user interface design (UI) for Endress + Hauser Digital Solutions. This role requires a deep understanding of how to align business goals with user needs to create a seamless and engaging experience across all touchpoints.

**Responsibilities**:

- Strategy Development: Develop and implement strategies that enhance the overall customer and user experience. This includes understanding the business objectives, customer needs, and creating a vision for how to meet those needs through CX, UX, and UI.
- Team Leadership: Build, lead and manage a team of UX/UI designers and customer experience specialists. This includes providing guidance, setting goals, and ensuring the team has the resources they need to succeed.
- Cross-Functional Collaboration: Together with team work closely with product development squads as an enabling function to ensure that CX, UX, and UI perspectives are integrated into all stages of product development. This includes participating in planning sessions, providing input on feature development, and advocating for user needs and preferences.
- User Research: Oversee user research efforts to gain insights into user behaviors, needs, and motivations. Use this data to inform design decisions and improve the overall user experience.
- Design Oversight: Oversee the design of user interfaces, ensuring they are intuitive, visually appealing, and align with the overall user experience strategy.
- Collaboration: Work closely with product managers, developers, and other stakeholders to ensure the user experience aligns with product goals and business objectives.
- Performance Metrics: Monitor and analyze key performance indicators (KPIs) related to user experience and customer satisfaction. Use this data to make informed decisions and drive continuous improvement.
- Customer Advocacy: Serve as a customer advocate within the organization, ensuring that user needs, and feedback are considered in all decision-making processes. Trend Analysis: Stay up to date with the latest trends and technologies in CX, UX, and UI, and incorporate these into strategies and practices where relevant.

Qualifications:

- Bachelor’s degree in design, Computer Science, Marketing, or a related field.
- Proven experience in a leadership role in CX, UX, or UI.
- Strong understanding of user-centered design principles and practices.
- Excellent leadership and communication skills.
- Proficiency in design software and tools.
- Strong analytical skills and data-driven thinking. Ability to work collaboratively with various stakeholders.
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The Head of CX, UX, and UI will play a crucial role in shaping the customer and user experience across all our products and services. If you are passionate about creating exceptional experiences and have the skills and experience we're looking for, we would love to hear from you.