Customer Experience Manager

vor 3 Wochen


Reinach BL, Schweiz Endress+Hauser Group Services AG Vollzeit

At Endress+Hauser, progress happens by working together. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a Customer Experience Manager (f/m/d) to join our Group and playing a crucial role in shaping the customer experience across all our purposes, functions, and entities.

**What is the role about?**

Are you someone who thrives on understanding customer needs and creating seamless experiences? Do you excel at aligning business goals with customer expectations? Are you ready to lead the charge in revolutionizing the way we engage with our customers? If so, you're the missing piece to our puzzle, driving our global team towards unparalleled excellence in customer experience.

**Which tasks will you perform?**
You will:

- Develop and implement ways to enhance the overall customer experience. This includes understanding the business objectives, customer needs, and creating a vision for how to meet those needs through proactive CX management.
- Analyze Experience Data and report to process managers and entity leaders. Combine experience data with operational data to gather insights identifying the root cause of friction points.
- Establish methods for decision making based on customer and business insights on different management levels and manage the direct closing-the-loop efforts of our frontline staff with relevant customers in our local entities.
- Support identifying data insights for an omnichannel CX delivery approach across all relevant functions, channels, and touch points.
- Serve as a customer advocate within the organization, ensuring that customer needs, and feedback are considered in all decision-making processes. Stay up to date with the latest trends and technologies in CXM and incorporate these to our global organization through CX trainings and guidance.

**What do we expect from you?**
You:

- Hold a Bachelor’s degree in Economics, Marketing, Sales or a related field.
- Have proven experience in Customer Experience Management (CXM).
- Possess a strong understanding of CXM concepts, principles and practices.
- Exhibit excellent leadership and communication skills.
- Showcase strong analytical skills and data-driven thinking. Have the ability to work collaboratively with various stakeholders across the world.

**What can you expect from us?**
We:

- Are a family-owned, friendly and highly committed international company Wide range of training and development opportunities.
- Promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learnings.
- Offer Flexible working hours.
- Have an excellent pension scheme.
- #LI-PL1_


  • Customer Experience

    vor 1 Woche


    Oberdorf BL, Basel-Land, Schweiz Fresenius Medical Care Vollzeit

    **Fresenius Medical Care - Zukunft lebenswert gestalten. Für Patienten. Weltweit. Jeden Tag. Mehr als fünf Jahrzehnte Erfahrung in der Dialyse, zukunftsweisende Forschung, Weltmarktführer bei Dialysetherapien und Dialyseprodukten - dafür steht Fresenius Medical Care.****Marketing & Event Coordinator (m/w/d), 100%**Als Marketing & Event Coordinator...


  • Reinach BL, Schweiz Endress+Hauser Process Solutions AG Vollzeit

    At Endress+Hauser, progress happens by working together. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and...

  • Global Launch Manager

    vor 2 Wochen


    Reinach BL, Schweiz Endress+Hauser Group Services AG Vollzeit

    **Roles & Responsibilties** - You are responsible for a successful hand-over of the output of our Innovation process (Offering) into the Market and Customer Development process - You are accountable for effective Industry Launches as ‘ONE Endress+Hauser’ - You drive and coordinate the international Launch Process team and escalate issues into the...

  • Account Manager Iii

    vor 3 Wochen


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    **Account Manager III - Pharma Supply** **Home office based role** In this role you will be accountable for the sales of scientific products and services within Switzerland, serving customers engaged in research and development and production within the pharma segment. The Account Manager maintains effective customer relations for our largest Key Accounts,...

  • Project Manager

    vor 3 Wochen


    Reinach BL, Schweiz Endress+Hauser Flowtec AG Vollzeit

    **Role + Responsibilities** - You are part of the Area Sales Management Team, and you work closely with Endress+Hauser sales organizations in Northern-, Eastern Europe and Japan. - Your main task is the successful acquisition and implementation of customer projects, in collaboration with local project managers and sales people. - During the early phase of...


  • Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...


  • Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...

  • Sr Account Manager

    vor 2 Monaten


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    **Account Manager Digital Science** **Covering Switzerland, Italy and Balkan** - Permanent Contract, Remote position_ When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers...

  • Sr Account Manager

    vor 2 Monaten


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    **Account Manager Digital Science** **Covering Switzerland, Italy and Balkan** - Permanent Contract, Remote position_ When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers...

  • Sr Account Manager

    vor 3 Wochen


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    **Account Manager Digital Science** **Covering Switzerland, Italy and Balkan** - Permanent Contract, Remote position_ When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers...

  • Sr Account Manager

    vor 2 Wochen


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    **Account Manager Digital Science** **Covering Switzerland, Italy and Balkan** - Permanent Contract, Remote position_ When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers...

  • Inside Sales Manager

    vor 2 Wochen


    Reinach, Schweiz Evolva Vollzeit

    **Your mission**: To strengthen our Commercial Team we are looking for an Inside Sales Manager to cover the segments of dietary supplements and personal care. Your mission is to connect with potential new customers, follow up on sales leads and sell our products to our customers. In this role, you will report directly to the Chief Commercial Officer **Your...


  • Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    When your part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. Our team of more than 130,000 colleagues delivers an unrivaled...


  • Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    When your part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. Our team of more than 130,000 colleagues delivers an unrivaled...

  • Account Manager Iii

    vor 3 Wochen


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    **Account Manager III - Pharma Supply** **Home office based role** **Position Summary**: In this role you will be accountable for the sales of scientific products and services within Switzerland, serving customers engaged in research and development and production within the pharma segment. The Account Manager maintains effective customer relations for our...


  • Reinach BL, Schweiz Endress+Hauser (Schweiz) AG Vollzeit

    At Endress+Hauser, progress happens by working together. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and...

  • Sr Account Manager

    vor 2 Monaten


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    Thermo Fisher is seeking an Account Manager who is obsessed with customer experience, is technologically savvy, and has a passion for the digitization of science. The vision of the Digital Science Business Unit is to make it easy for scientific customers to digitize their research, development, and manufacturing lab operations. This individual will help...

  • Sr Account Manager

    vor 3 Wochen


    Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    Thermo Fisher is seeking an Account Manager who is obsessed with customer experience, is technologically savvy, and has a passion for the digitization of science. The vision of the Digital Science Business Unit is to make it easy for scientific customers to digitize their research, development, and manufacturing lab operations. This individual will help...


  • Reinach, Schweiz Thermo Fisher Scientific Vollzeit

    The District Manager position is a field-based management job accountable for sales results in an assigned geography and the Biotech segment. This position is responsible for leading business processes and managing the resources associated with the Biotech segment business plan achievement in Germany, Switzerland and Austria (DACH). Incumbents in this...


  • Reinach, Schweiz Endress+Hauser Group Services AG Vollzeit

    As a Trade Compliance Manager, you will develop, enable and support trade compliance within the Endress+Hauser Group. The position is located in Reinach, Switzerland. **Role + Responsibilities**: - You ensure Trade Compliance in accordance with legal requirements and regulations - You develop, implement and support global standards (e.g. Standard 231) and...