Vp Customer Success
Vor 3 Tagen
ANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 90 people and work on cutting-edge robot technology.
The Opportunity
As VP Customer Success, you will be responsible for shaping and scaling our overall After-Sales setup, ranging from field engineering, training, commissioning, customer support and customer success. As we are rapidly scaling our customer base, we are also investing heavily into our deployment and customer service capabilities. In this role you will outline the overall setup, define new roles & responsibilities for growth, and establish and manage the interfaces with other departments including Operations, Sales, and Development. It will be your key responsibility to ingrain a customer success mindset within the whole organization and be the voice of the customer for our every-day decision making and long-term strategic planning.
The Market & Our Technology
**Your contributions**:
- Devise and continually strengthen our Customer Success & After Sales strategy and offering
- Lead and grow a diverse After Sales organization, ensuring personnel coaching and development
- Define roles, responsibilities and interfaces between different roles and teams within After Sales and with other departments, especially Sales, Operations, and Hard
- and Software Development
- Advocate “customer success” mindset across the organization and shape overall customers success journey
- Establish a framework for customer satisfaction KPIs and ensure reporting for continuous improvement
- Engage globally with customers and potential service partners to deliver outstanding end-to-end customer experience
- Ensure high-level of operational execution of customer support and sales support requests
**Your profile**:
- You have played a leading role in developing a scaling Customer Success & After Sales setup for a software-enabled hardware company
- You have built, led, grown and coached diverse and cross-functional teams
- You are experienced with a broad set of customer success concepts and are able to put those principles into actionable directions
- Your experience includes hands-on customer support / on-site field engineering, as well as strategic level conceptualization and planning
- You have an entrepreneurial mindset, strong analytical thinking, creative problem solving skills and a high affinity for hands-on topics
- You are an excellent communicator verbally and in writing, and are strong in visual communication and digital collaboration
- You are willing to travel internationally for 20-40% in order to get in front of customers and service partners
**Bonus Points**:
- Leadership experience in a high-tech startup during similar growth stage
- Existing industry expertise in verticals like oil & gas, chemicals, power generation, mining, manufacturing
We offer you a very exciting and dynamic work environment, the opportunity to become part of a fast-growing company and an ambitious team that is on a mission to change the industrial inspection market, a chance to leverage your experience and bring in your own ideas, a fair market salary, an attractive employee stock ownership plan, and a job in the city of Zurich.
-
Customer Success Manager
vor 7 Monaten
Zurich, Schweiz Legartis Technology AG Vollzeit**The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...
-
Customer Success Manager
vor 7 Monaten
Zurich, Schweiz Legartis Technology AG Vollzeit**Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...
-
Customer Success Manager
vor 2 Wochen
Zurich, Schweiz BOARD International SA Vollzeit**Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyse and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...
-
Customer Success Manager Americas
vor 2 Wochen
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMERICAS**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Customer Success Account Manager
vor 7 Monaten
Zurich, Schweiz Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Customer Success Manager Amea
Vor 2 Tagen
Zurich, Schweiz ABB Vollzeit**Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Success Manager
vor 2 Wochen
Zurich, Schweiz Plume Vollzeit**Life at Plume** At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to...
-
Customer Success Management Ic5
vor 2 Wochen
Zurich, Schweiz Microsoft Vollzeit**CUSTOMER SUCCESS MANAGER - BUSINESS APPLICATIONS** **WORKING AT MICROSOFT** Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a...
-
Head of Customer Success Management
vor 7 Monaten
Zurich, Schweiz grape VollzeitReady to revolutionize the future of employee insurance? Join us on an exciting journey to build the world's first fully digital employee insurance! Traditionally, the employee insurance industry and its processes have been cumbersome. Administrative headaches for HR managers, payroll managers, employees, doctors and claims managers, were the norm....
-
Customer Success Account Manager
vor 1 Woche
Zurich, Schweiz Microsoft VollzeitMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Werkstudent/in Customer Success
vor 7 Monaten
Zurich, Schweiz Yokoy Vollzeit**Möchtest du mit uns zusammen das Ausgabenmanagement neugestalten? Magst du es, in einem schnelllebigen Scale-Up mit einem leidenschaftlichen und unterstützenden Team zu arbeiten? Yokoy sucht dich!** **Nach dem Abschluss unserer 80-Millionen-Dollar-Finanzierung der Serie B im Jahr 2022 und einer Phase des Hyperwachstums streben wir nun danach, den...
-
Customer Success Account Manager
vor 3 Wochen
Zurich, Schweiz FNZ VollzeitWorkplace: Hybrid (off-site & on-site in Zurich or Geneva area) As a Customer Success Account Manager (CSAM) you will be responsible of the long-lasting customer’s success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent FNZ's...
-
Customer Success Account Management
Vor 6 Tagen
Zurich, Schweiz Microsoft VollzeitAs the Customer Success Account Manager - Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer,...
-
Customer Success Manager
Vor 4 Tagen
Zurich, Schweiz PriceHubble Vollzeit**About PriceHubble** PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyze a wide variety of data, run big data analytics and use state-of-the art machine learning to generate stable and reliable valuations and predictive analytics for...
-
Customer Success Manager
vor 23 Stunden
Zurich, Schweiz OneSpan VollzeitThe future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...
-
Customer Success Manager
vor 1 Woche
Zurich, Schweiz BlueCallom AG Vollzeit**Who we are**: We empower the world’s business leaders to deliver breakthrough innovation within six months using the BlueCallom Innovation Framework & Software. We are looking for fantastic customer relationship talents eager to help enterprises create success with breakthrough innovation. You will identify business opportunities and explore their needs...
-
Junior Customer Success Manager
vor 7 Monaten
Zurich, Schweiz Beekeeper VollzeitWe are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...
-
Customer Success Manager Schweiz
vor 2 Wochen
Zurich, Schweiz billbox VollzeitCustomer Success Manager Schweiz (Zürich) Grüezi - Welcome - Willkommen bei der ! Werde Teil unseres Customer Success Teams für die internationalen und Schweizer Kunden in Zürich **Customer Success Manager / Customer Service Schweiz und International - Vollzeit** Wir bieten Dir: - Ein internationales Team im Herzen von Zürich in hellen Büros am...
-
Customer Success Intern
Vor 4 Tagen
Zurich, Schweiz GOWAGO AG VollzeitAbout GOWAGO AG Gowago is the new standard for leasing in Switzerland. By challenging the current ways of getting a car, we are focussing on reshuffling the Swiss automotive retail industry. We believe in providing our customers with a transparent, smooth, hassle-free and intuitive experience. Our focus on technology allows for the calculation of exact...
-
Principal Customer Success Account Manager
vor 7 Monaten
Zurich, Schweiz Microsoft VollzeitWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...