Customer Support Chat Intern 50%
vor 19 Stunden
**INTRODUCTION**:
On behalf of an international institution based in Lausanne, we are searching for a
**Customer Support Chat Intern 50%**
6 months temporary assignment
**DESCRIPTION DE LA MISSION**:
- You answer customers' inquiries and requests via Chat while providing accurate and efficient information
- You proactively engage with the audience in order to present the programs and services of the institution
- You recommend solutions and guide leads through the portfolio of programs
- You communicate with internal departments in order to solve customer's questions and fulfill their needs
**PROFIL ATTENDU**:
- You are currently enrolled in studies (BA in progress in Hospitality Management, Communications & Marketing, Tourism)
- Experience while using helpdesk software and remote support tools
- Good understanding of how a CRM systems works
- Excellent communications and problem-solving skills with customer service orientation
- Available immediatly for a temporary assignment
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