Customer Service Manager
vor 2 Monaten
For our client, a medical industry leader in Switzerland, to join its dynamic team for a permanent role:
**Missions**
- You will oversee the day-to-day operations of the Customer Service team to ensure smooth progress.
- You will have full supervisory responsibility, including hiring, performance management, coaching, and development.
- You will evaluate and enhance business procedures to align with organizational objectives.
- You will ensure efficient order processing while meeting quality standards.
- You will implement strategies to enhance customer satisfaction through improved support processes.
- You will manage projects and optimize processes in collaboration with corporate headquarters and internal teams.
- You have extensive experience in customer service management and team leadership.
- You will utilize advanced computer skills, including Microsoft Excel, Word, PowerPoint, and SAP.
- You are fluent in German and English; French is a plus.
- You are a proactive problem solver with a commercial mindset and excellent stakeholder management skills.
- You will demonstrate flexibility and ownership in a fast-changing environment.
**Are you interested in this role?**
If you have any questions, Laouna Skandry from Robert Half will be happy to help you.
-
Customer Retention Program Manager
vor 1 Monat
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitWebloyalty Sàrl is a leading provider of subscription-based services, and we are seeking an experienced Customer Retention Program Manager to join our team.Job Summary:The Customer Retention Program Manager will be responsible for developing and executing strategic initiatives to enhance customer retention, loyalty, and lifetime value across multiple...
-
Customer Service Representative
vor 7 Monaten
Nyon, Schweiz Beckman Coulter Life Sciences VollzeitBeckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900...
-
Customer Service Supervisor
vor 3 Wochen
Nyon, Schweiz Danaher Corporation VollzeitBeckman Coulter Life Sciences’ mission is to empower those seeking answers tolife’s most important scientific and healthcare questions. With a legacy spanning 80+years, we have long been a trusted partner to our customers, who are working totransform science and healthcare with the next groundbreaking discovery. As part ofour team of more than 2,900...
-
Digital Customer Experience Manager
vor 4 Wochen
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitAbout Webloyalty SàrlWe are seeking a seasoned Digital Customer Experience Manager to lead our customer retention initiatives, drive loyalty, and maximize customer lifetime value. As part of our Product & Lifecycle Marketing team, you will work closely with cross-functional departments to develop and execute strategic campaigns that minimize cancellations,...
-
Customer Service Representative
vor 4 Wochen
Nyon, Schweiz Interiman VollzeitFor one of our clients, working in medical devices sector based in Nyon, we are looking for a:Customer Service - German, English and French speakerFor a 6 months temporary contract, starting from to Customer Service - German, English and French speaker H/FDESCRIPTION DE LA MISSIONOrder Handling:Daily management of incoming customer ordersFollow up on...
-
Customer Service Representative
Vor 6 Tagen
Nyon, Schweiz ALBEDIS - GENEVE VollzeitFor one of our clients, working in medical devices sector based in Nyon, we are looking for a:Customer Service - German, English and French speakerFor a 6 months temporary contract, starting from to Customer Service - German, English and French speaker H/FDESCRIPTION DE LA MISSIONOrder Handling:Daily management of incoming customer ordersFollow up on...
-
Customer Service Representative
Vor 5 Tagen
Nyon, Schweiz Pouly Tradition Vollzeit**Customer Service Representative - German, English and French speaker H/F****Infos sur l'emploi*** Date de publication : 18 décembre 2024 * Taux d'activité : 100% * Type de contrat : Temporaire * Lieu de travail : Nyon For one of our clients, working in medical devices sector based in **Nyon** , we are looking for a: **Customer Service...
-
Customer Service Expert Cdi
Vor 2 Tagen
Nyon, Schweiz Generali Switzerland Vollzeit"You Live, We Care". Europ Assistance, du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Expert, à Nyon. Customer Service Expert CDI (h/f/d) **Vos tâches** - Organisation de l'assistance aux personnes en difficulté en Suisse et...
-
Digital Customer Experience Strategist
vor 1 Monat
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitAbout the RoleAs a Digital Customer Experience Strategist at Webloyalty Sàrl, you will play a key role in developing and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels. Reporting into the Director of Product and Lifecycle Marketing, you will oversee a team of four, including two direct...
-
Customer Journey Experience
vor 7 Monaten
Nyon, Schweiz Tenerity VollzeitOverview: We are looking for an enthusiastic and dedicated Senior Customer Journey Specialist to enhance our customer journeys. You will be tracking all points of customer engagement, addressing customer journey issues, and identifying ways to improve our customer experience. To ensure success as a Customer Journey Senior Specialist, you should exhibit...
-
Customer service representative
vor 4 Wochen
Nyon, Schweiz ALBEDIS VollzeitINTRODUCTION: For one of our clients, working in medical devices sector based in Nyon , we are looking for a: Customer Service Representative - German, English and French speaker For a 6 months temporary contract, starting from 06.01.2025 to 30.06.2025 DESCRIPTION DE LA MISSION: Order Handling: • Daily management of incoming customer orders • Follow up...
-
Customer Service Representative
vor 4 Wochen
Nyon, Schweiz INTERIMAN VollzeitINTRODUCTION: For one of our clients, working in medical devices sector based in Nyon , we are looking for a: Customer Service Representative - German, English and French speaker For a 6 months temporary contract, starting from 06.01.2025 to 30.06.2025 DESCRIPTION DE LA MISSION: Order Handling: • Daily management of incoming customer orders • Follow up...
-
Quality Management Customer Services Expert
Vor 2 Tagen
Nyon, Schweiz Generali Switzerland Vollzeit**Quality Management Customer Services Expert (M/F/d) **50 - 70%****: La qualité et un niveau de service élevé sont importants pour toi ? Tu as une reflexion en réseau, de bonnes capacités d'analyse et de communication ? Alors c'est toi que nous recherchons ! Tu choisis ton lieu de travail : Adliswil, Nyon et partiellement à domicile. **Ce qui...
-
Customer Service Representative
Vor 5 Tagen
Nyon, Schweiz ALBEDIS VollzeitINTRODUCTION:For one of our clients, working in the medical devices sector based in Nyon, we are looking for a:Customer Service Representative - German, English and French speakerFor a 6 months temporary contract, starting from 06.01.2025 to 30.06.2025DESCRIPTION DE LA MISSION:Order Handling:Daily management of incoming customer orders.Follow up on order...
-
Customer Service Representative
Vor 3 Tagen
Nyon, Schweiz Beckman Coulter Life Sciences VollzeitAs a Client Services Representative, you will be responsible for processing orders, answering inquiries, solving problems, fulfilling requests, and maintaining current and accurate information in all databases. This challenging position is fast paced and high intensity. Collaborations with multiple internal departments allows for career growth. Perfect entry...
-
Customer Consultant
vor 5 Stunden
Nyon, Schweiz Generali Switzerland Vollzeit**Customer Consultant **80 - 100%****: Grâce à toi et tes collègues, notre Customer Value Center offre à nos preneurs d'assurance un service de haute qualité. Tu es l'interlocuteur premier et privilégié de nos clients, pour tout ce qui touche à notre offre de couvertures. **Ce qui t'attend**: - Traitement des appels téléphoniques et des demandes...
-
Customer Service Expert Cdi
Vor 2 Tagen
Nyon, Schweiz Generali Switzerland Vollzeit**Customer Service Expert CDI (h/f/d) **60 - 80%****: "You Live, We Care". Europ Assistance, du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Expert, à Nyon. **Ce qui t'attend**: - Organisation de l'assistance aux personnes en...
-
Quality Management Customer Services Expert
Vor 2 Tagen
Nyon, Schweiz Generali Switzerland VollzeitLa qualité et un niveau de service élevé sont importants pour toi ? Tu as une reflexion en réseau, de bonnes capacités d'analyse et de communication ? Alors c'est toi que nous recherchons ! Tu choisis ton lieu de travail : Adliswil, Nyon et partiellement à domicile. - Tu organises régulièrement des formations et des coachings spécifiques pour les...
-
Customer Consultant
vor 5 Stunden
Nyon, Schweiz Generali Switzerland VollzeitGrâce à toi et tes collègues, notre Customer Value Center offre à nos preneurs d'assurance un service de haute qualité. Tu es l'interlocuteur premier et privilégié de nos clients, pour tout ce qui touche à notre offre de couvertures. - Traitement des appels téléphoniques et des demandes écrites de nos clients - Etablissement d'offres et conseils...
-
Digital Retention Manager
vor 2 Monaten
Nyon, Schweiz Webloyalty Sàrl VollzeitABOUT THE ROLEThe Retention Manager is responsible for developing and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels in Webloyalty’s subscription programmes, with a keen attention on ROI. You will report into the Director of Product and Lifecycle Marketing and oversee a team of four,...
