Quality Management Customer Services Expert

Vor 2 Tagen


Nyon, Schweiz Generali Switzerland Vollzeit

La qualité et un niveau de service élevé sont importants pour toi ? Tu as une reflexion en réseau, de bonnes capacités d'analyse et de communication ? Alors c'est toi que nous recherchons

Tu choisis ton lieu de travail : Adliswil, Nyon et partiellement à domicile.
- Tu organises régulièrement des formations et des coachings spécifiques pour les collaboratrices et collaborateurs
- Tu es la source des demandes techniques et de qualité concernant la téléphonie et tu définis les consignes standard
- Tu es notre champion NPS et tu es responsable de la discussion des feedbacks des clients, de la préparation des statistiques et des analyses régulières
- Tu maintien le lien avec les chefs d'équipe des unités Customer Operations et avec les autres départements comme Academy ou Customer Experience
- Tu es en partie responsable de l'élaboration et de la gestion du planning pour les collaboratrices et collaborateurs du Contact Center
- Tu soutiens la gestion quotidienne et entretiens la communication avec les contacts concernés
- Expérience professionnelle dans le secteur de l'assurance et/ou dans la gestion de la qualité orientée vers le service client
- Le client est au centre de tes priorités. La qualité, le service et l'excellence du conseil sont pour toi une priorité
- Grande motivation et engagement, expérience et plaisir à travailler avec différentes parties internes et externes
- Excellentes capacités de communication, compétences méthodologiques et didactiques
- Solides connaissances des programmes MS-Office, en particulier Excel et Powerpoint
- Très bonne connaissance du français, allemand niveau B1

Avenue Perdtemps 23, 1260 Nyon

Lianna



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