Customer Service Representative

Vor 3 Tagen

Nyon, Schweiz Beckman Coulter Life Sciences Vollzeit

As a Client Services Representative, you will be responsible for processing orders, answering inquiries, solving problems, fulfilling requests, and maintaining current and accurate information in all databases. This challenging position is fast paced and high intensity. Collaborations with multiple internal departments allows for career growth. Perfect entry level position for new college graduates. Responsibilities include but are not limited to the following:
Handle customer phone calls and process phone and ecommerce orders.
Assist customers with inquiries or issues concerning orders.
Ensure that customer information is current and accurate.
Provide efficient response and resolution to all customer requests.
Analyze, review, and process customer requests for return authorization and credits.
Create and maintain contracts.
Review electronic orders and resolve holds.
Achieve and maintain a positive rapport with customers
Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department
Maintain an assigned territory including Sales team support
Commit to meeting individual agent metrics
Contribute to overall KPI targets.
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
Continue to learn new technology.
Understand the big picture and how this role significantly impacts the overall business.

**Key Skills**:
Familiarity with standard Computer Administrative Tools (Windows, MS Office).
Familiarity with Oracle and/or Salesforce preferred
Four-year degree preferred

**Behaviors**:
Participate in special assignments/projects when directed by management.
Adhere to compliance requirements at all times
Display team leadership with the ability to create and drive effective team working.
Highly effective and demonstrated Time Management and Personal Organization.
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include proven professional, conflict management, and persuasion skills.
Must possess strong problem solving skills.
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
A “Do It Now” mindset coupled with a strong sense of accountability.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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