Customer Experience Manager

vor 3 Wochen

Geneve, Schweiz iRhythm Technologies Vollzeit

**Boldly innovating to create trusted solutions that detect, predict, and prevent disease.**
- Discover your power to innovate while making a difference in patients' lives. _iRhythm is advancing cardiac care Join Us Now_

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

You will be responsible for being a strategic partner with the sales team, implementing solutions that transform pathways for our customers within local health systems, while providing a better patient, physician, and staff experience.

You will work in parallel with our Sales, Operations, Marketing and Clinical teams to influence clinical leadership and establish protocols for consistent improvement in programme delivery within assigned Swiss and Austrian accounts.

You will act as a clinical champion for the Zio Service to build trust and expedite the adoption of Zio for new customers and partner closely with all cross-functional teams at iRhythm in the UK, Europe, and the USA.

**Responsibilities**:

- Develop relationships with key stakeholders and decision makers within key accounts in new markets to implement clinical excellence programmes, identify challenges with their current cardiac monitoring service and using your existing knowledge, help to influence clinical leadership to implement pathway transformation programmes in ambulatory cardiac monitoring.
- Partner with key accounts to scope their current pathways and workflows to identify how iRhythm can help to achieve better outcomes associated with cardiac arrhythmias via pathway change and operational efficiencies
- Work with iRhythm cross functional team members such as Clinical Ops and Customer Service to implement the Zio Service in new accounts balancing client needs and desires with iRhythm internal process and capabilities
- Build the necessary infrastructure and tools to establish and lead iRhythm clinical education programmes across regions and new markets
- Share best practices and success stories from new accounts across key functions at iRhythm to help sales representatives better understand and deliver on what matters most to customers
- Represent the voice of the customer by clearly understanding customer needs, providing use-case examples and marketing requirements documents to engineering, R&D and senior leadership.
- Identify opportunities for unique partnerships/collaborations with healthcare practitioners looking to develop care pathways, white papers, case studies that highlight best practices in ambulatory cardiac monitoring.

**About you**:
You are an experienced individual with a clinical background who is highly driven to support a growing business and passionate about finding solutions to make new technology available to users in new markets, which include patients and their physicians. You are experienced in the effective delivery of a clinical service and have a patient-centric approach along with the following:
**Required**:

- Bachelor's degree or above in Lifesciences or Healthcare
- Knowledge of Cardiac Arrhythmia Service delivery
- Project Management experience in a complex environment involving multiple stakeholders
- Previous experience in healthcare pathway transformation
- Demonstrable ability to educate and build relationships in person and remotely
- Previous experience in training program delivery
- Proven ability to work with initiative and under your own direction
- Confident in multiple languages: English, German, French
- Located in Switzerland

**What's in it for you**:
This position offers a with competitive compensation package and includes the following benefits: Health insurance, Pension Fund with employer contribution, Federal supplemental accident offering occupational and non-occupational accidents, Supplementary accident insurance, enhanced Daily Sickness disability benefit offering and Monthly Health Stipend.

LI-LM1

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

**About iRhythm Technologies**
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

**Make iRhythm your pa

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