Ticketing Customer Relations Coordinator

vor 4 Monaten

Zürich ZH, Schweiz FIFA Vollzeit

**Ticketing Customer Relations Coordinator**:
**As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.**

**Join the team and support us on our mission.**

**THE POSITION**:
**These are your key tasks**:

- Support the Customer Relationship Management sub-teams in delivering General Public and Group Sales ticketing strategy, requirements management, communication, and customer service solutions
- Manage documentation (drafting, reviewing, translating)
- Coordinate meetings (booking, minute-taking, note distribution)
- Maintain CRM document archives
- Facilitate communication among team members and with stakeholders
- Perform back-office ticketing system tasks
- Participate in benchmarking activities and contribute to ticketing strategy development
- Deliver high-quality customer care to General Public and/or Group Sales customers via various channels
- Support the creation and distribution of one-to-one and mass communications, as well as ticket sales collaterals, to optimize customer communication, drive sales, and minimize inquiries
- Support the gathering and management of customer requirements
- Support the definition and implementation of sales channel requirements, including user acceptance testing and reporting
- Conduct thorough debriefing activities and compile comprehensive debrief documents, including lessons learned.

**YOUR PROFILE**:
**We work hard at FIFA.**
**We are dedicated, ambitious and innovative.**

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:
- Customer Service and solution orientated
- Excellent communication and interpersonal skills
- Ability to be flexible, proactive and adopt an innovative mindset
- Capability to multi-task under pressure and set priorities
- Motivated team player with strong organizational skills
- Enjoy working in a multi-national team
- Creative approach to problem solving
- Good numeracy
- Fluent in English
- Proficiency in MS Office Suite
- Readiness for stand-by duty
- Availability to travel internationally and participate in onsite ticketing operations

**PERKS & BENEFITS**:
**The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.**

Alongside that privilege, we also offer some extra perks and benefits:

- **Health and fitness**: Regular football sessions for all abilities, plus on-site gym.
- **Home office**: Up to two days of home office per week if work permits and home office allowance for all.
- **Language courses**: Offered to all staff to aid personal and professional growth.
- **Continuous learning**: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
- **Pension**: Flexible pension benefits with generous employer contributions.
- **Relocation assistance**: A dedicated team will be on hand to support your relocation.
- **Sustainability**: We support all employees using public transport.
- **Vacation**: Maintain a healthy work/life balance with a generous vacation allowance.
- **Volunteering**: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.

**About FIFA**:
**We are FIFA, the global governing body for football.**

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.

We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.

**Employment Type**

Permanent - Full Time

**Location**

Zurich

**Workplace type**

Hybrid

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