Ticketing Customer Relations Coordinator

vor 3 Monaten


Zürich ZH, Schweiz FIFA Vollzeit

**Ticketing Customer Relations Coordinator**:
**As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.**

**Join the team and support us on our mission.**

**THE POSITION**:
**These are your key tasks**:

- Support the Customer Relationship Management sub-teams in delivering General Public and Group Sales ticketing strategy, requirements management, communication, and customer service solutions
- Manage documentation (drafting, reviewing, translating)
- Coordinate meetings (booking, minute-taking, note distribution)
- Maintain CRM document archives
- Facilitate communication among team members and with stakeholders
- Perform back-office ticketing system tasks
- Participate in benchmarking activities and contribute to ticketing strategy development
- Deliver high-quality customer care to General Public and/or Group Sales customers via various channels
- Support the creation and distribution of one-to-one and mass communications, as well as ticket sales collaterals, to optimize customer communication, drive sales, and minimize inquiries
- Support the gathering and management of customer requirements
- Support the definition and implementation of sales channel requirements, including user acceptance testing and reporting
- Conduct thorough debriefing activities and compile comprehensive debrief documents, including lessons learned.

**YOUR PROFILE**:
**We work hard at FIFA.**
**We are dedicated, ambitious and innovative.**

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:
- Customer Service and solution orientated
- Excellent communication and interpersonal skills
- Ability to be flexible, proactive and adopt an innovative mindset
- Capability to multi-task under pressure and set priorities
- Motivated team player with strong organizational skills
- Enjoy working in a multi-national team
- Creative approach to problem solving
- Good numeracy
- Fluent in English
- Proficiency in MS Office Suite
- Readiness for stand-by duty
- Availability to travel internationally and participate in onsite ticketing operations

**PERKS & BENEFITS**:
**The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.**

Alongside that privilege, we also offer some extra perks and benefits:

- **Health and fitness**: Regular football sessions for all abilities, plus on-site gym.
- **Home office**: Up to two days of home office per week if work permits and home office allowance for all.
- **Language courses**: Offered to all staff to aid personal and professional growth.
- **Continuous learning**: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
- **Pension**: Flexible pension benefits with generous employer contributions.
- **Relocation assistance**: A dedicated team will be on hand to support your relocation.
- **Sustainability**: We support all employees using public transport.
- **Vacation**: Maintain a healthy work/life balance with a generous vacation allowance.
- **Volunteering**: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.

**About FIFA**:
**We are FIFA, the global governing body for football.**

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.

We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.

**Employment Type**

Permanent - Full Time

**Location**

Zurich

**Workplace type**

Hybrid



  • Zürich, Zürich, Schweiz Batgroup Vollzeit

    About the Role:We are seeking a highly motivated and organized individual to join our team as a Customer Success and Operations Coordinator. In this role, you will be responsible for coordinating the services of a localized group of cleaners and the customers they serve.Key Responsibilities:Answering customer and colleague requests on scheduling, duration,...

  • Flight Coordinator

    vor 2 Wochen


    Zürich, ZH, Schweiz Jet Aviation AG Vollzeit

    **Flight Coordinator**: - Location: Zürich, CH- Flexible Work Arrangement: Onsite- Job Category: Flight Services- Career Level: Professional- Requisition Id: 3119Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management,...


  • Zürich, Schweiz Experis Schweiz Vollzeit

    Surface Deal CoordinatorWe are seeking a dynamic, customer-oriented individual to join our client, a world leading IT company, in its deal concierge team as Deal Coordinator for the Swiss Surface Commercial hardware business. In this role, you will be a representative of the Surface business to both internal as well as external stakeholders. Your primary...


  • Zürich, Schweiz Experis Schweiz Vollzeit

    Surface Deal CoordinatorWe are seeking a dynamic, customer-oriented individual to join our client, a world leading IT company, in its deal concierge team as Deal Coordinator for the Swiss Surface Commercial hardware business. In this role, you will be a representative of the Surface business to both internal as well as external stakeholders. Your primary...


  • Zürich, Zürich, Schweiz Helvetas Vollzeit

    Main ResponsibilitiesAs a Regional Coordinator, you will engage in and promote the exchange, coordination, and collaboration between country programmes and projects, as well as with the Head Quarter.You will also support acquisition efforts, steer the acquisition of funding, and collaborate with Fundraising to ensure stable country portfolios.The Regional...


  • Zürich, ZH, Schweiz CBRE Vollzeit

    **Lead Facilities Coordinator** **Job ID** - 183732**Posted** - 12-Sep-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Facilities Management **Location(s)** Zurich - Zurich - Switzerland - CBRE Global Workplace Solutions provides integrated facility management services on all continents with more than 60,000 employees. In...

  • Regional Coordinator

    vor 3 Wochen


    Zürich, Zürich, Schweiz Helvetas Vollzeit

    Regional CoordinatorHelvetas Swiss Intercooperation is a leading organization in development cooperation and humanitarian response, anchored in Switzerland. Our vision is of a just world where all people determine their lives in dignity and security, using resources sustainably. We are seeking a Regional Coordinator to join our organization in Latin America...


  • Zürich, Zürich, Schweiz Marcuard Heritage AG Vollzeit

    We are currently seeking an exceptional Administrative Coordinator to join our dynamic team at {company}. In this role, you will be responsible for providing administrative support to our team members, ensuring seamless day-to-day operations, and maintaining high standards of organization and productivity.Providing administrative assistance to our team...


  • Zürich, ZH, Schweiz CBRE Vollzeit

    **Facilities Coordinator Space Planning** **Job ID** - 183784**Posted** - 08-Oct-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Facilities Management **Location(s)** Zurich - Zurich - Switzerland - CBRE Global Workplace Solutions provides integrated facility management services on all continents with more than 60,000...


  • Zürich, Zürich, Schweiz Worldline Vollzeit

    The OpportunityWe are seeking a skilled Customer Service Specialist to join our team at Worldline. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any technical issues they may encounter.Your Key ResponsibilitiesProvide timely and effective...


  • Zürich, ZH, Schweiz Zurich Insurance Vollzeit

    Are you a motivated self-starter with the desire to improve your relationship management skills and make an impact on ZIB’s activity ? Zurich Integrated Benefits (ZIB) develops employee benefits solutions for corporate customers and distributes them via multiple channels, especially brokerage and consulting firms. **What you will do** As a...


  • Zürich, Zürich, Schweiz CBRE GWS GmbH Vollzeit

    Job Title: Facilities Coordinator LeadCBRE Global Workplace Solutions is a leading provider of integrated facility management services. We are seeking a highly skilled Facilities Coordinator Lead to join our team in Zürich, Switzerland.Main Responsibilities:Manage service charge accounts and provide monthly report data to account managers.Ensure client...

  • Regional Coordinator

    vor 4 Wochen


    Zürich, Zürich, Schweiz Helvetas Vollzeit

    Regional Coordinator Job DescriptionHelvetas Swiss Intercooperation is seeking a highly skilled Regional Coordinator to join our team in Latin America. As a key member of our organization, you will play a crucial role in promoting exchange, coordination, and collaboration between country programs and projects.Main Responsibilities:Engage in and promote...

  • Regional Coordinator

    vor 4 Wochen


    Zürich, Zürich, Schweiz Helvetas Vollzeit

    Regional Coordinator Job DescriptionHelvetas Swiss Intercooperation is seeking a highly skilled Regional Coordinator to join our team in Latin America. As a key member of our organization, you will play a crucial role in promoting exchange, coordination, and collaboration between country programs and projects.Main Responsibilities:Engage in and promote...


  • Zürich, Zürich, Schweiz Batgroup Vollzeit

    Job Title: Regional Operations CoordinatorAt Batgroup, we are committed to fighting the Black Market and ensuring our cleaning industry workers have the coverage and insurances they deserve.Job Summary:As a Regional Operations Coordinator, you will be part of the Regional Operations Team for Zürich in Batmaid Switzerland. Your primary responsibility will be...


  • Zürich, Zürich, Schweiz Bureau Veritas Group Vollzeit

    Job Title: Business Developer and Sales CoordinatorBureau Veritas, a global leader in verification, assessment, and risk analysis, is seeking a highly motivated Business Developer and Sales Coordinator to join our team in Switzerland. As a key member of our sales team, you will be responsible for driving business growth and developing strategic relationships...


  • Zürich, Zürich, Schweiz Bureau Veritas Group Vollzeit

    Job Title: Business Development and Sales CoordinatorBureau Veritas Group is a global leader in verification, assessment, and risk analysis in Quality, Environment, Health, and Safety, and Social Accountability. We are seeking a highly motivated and organized Business Development and Sales Coordinator to join our team in Switzerland.Main...


  • Zürich, Schweiz Worldline Vollzeit

    The opportunity Is customer service what you like? Do you feel comfortable in a cross-divisional role in which you promote the customer’s interests in cooperation with the managers of both business and delivery units (IT, CS, Product)? Then we might just have the perfect challenge for you! As a Customer Service Specialist (m/w/d), you will report to...

  • Facilities Coordinator

    vor 2 Monaten


    Zürich, Zürich, Schweiz CBRE GWS GmbH Vollzeit

    Job DescriptionCBRE Global Workplace Solutions is a leading provider of integrated facility management services. Our team in Switzerland is seeking a skilled Facilities Coordinator to support our clients in Zürich.Key ResponsibilitiesAssist the facility management team in ensuring exceptional customer satisfactionCommunicate effectively with clients,...

  • Flight Coordinator

    vor 2 Wochen


    Zürich, Schweiz Jet Aviation AG Vollzeit

    Flight Coordinator Location: Zürich, CH Flexible Work Arrangement: Onsite Job Category: Flight Services Career Level: Professional Requisition Id: 3119 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales,...