Associate Director, Order Management Direct Import

vor 2 Wochen

Boudry, Schweiz Bristol-Myers Squibb Vollzeit

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

**Position Summary**

Lead order management for Direct Import and Unlicensed Supply (PAP/NPP/EAP/PAA/clinical trials sales) and EU CAR-T operations, and oversee Direct Import service provider operations. Act as GDS CLH lead in support of LMIC (Low Medium Income Countries) initiatives.

Accountable for overseeing the order management process, ensuring timely and accurate processing of customer orders.

Ensure GDP/ GMP environment meets local, regional, and global standards, without any supply disruption to patients.
- Manage the team responsible for Direct Import and Unlicensed Supply order management, providing leadership, guidance, and support as needed.
- Oversee the order management process for Direct Import and Unlicensed Supply : Patient Assistance Programs (PAP), Named Patient Programs (NPP), Early Access Programs (EAP), clinical trials sales (comparators), EU CAR-T
- Oversee and manage Direct Import service provider operations and act as relationship manager with service provider
- Support design and roll out of Order Management processes for LMIC initiatives.
- Accountable for continued change management throughout the multi-year Integration of both legacy organizations for all aspects of Direct Import and Unlicensed Supply Order Management (e.g. ISR, clinical trials sales)
- Collaborate with cross-functional teams to ensure order management processes are aligned with business objectives.
- Develop and maintain relationships with key customers and stakeholders, ensuring high levels of customer satisfaction.
- Key representation with Global Supply Chain.
- Leverage technology solutions and automation tools to enhance order management processes and drive continuous improvement.
- Monitor and report order management metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
- Ensure adherence to BMS Compliance and GDP/GMP rules. Responsible for SOX compliance of Order Management activities.
- Support internal and external audits.


**Designee Role and Responsibilities**

This position can be a designee for Director, CLH Order Management and Internal Supply

**Required Competencies**
- Strong leadership skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Knowledge of relevant regulations and standards related to order management.
- Experience with global order management systems and tools.
- Strong customer focus, with a commitment to delivering high levels of customer satisfaction.

**Required Qualifications and desired experience**
- Bachelor's degree in business administration, supply chain management, or a related field
- 10+ years of experience in order management involving LMIC markets, with at least 5 years in a leadership role
- Prior SAP ERP system experience required, high level of computer literacy (Excel, Powerpoint)
- Knowledgeable in GDP/GMP regulations

**Uniquely Interesting Work, Life-changing Careers**

**On-site Protocol**
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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