Global Client Management Team Leader

vor 4 Wochen

Home Office, Schweiz Thermo Fisher Scientific Vollzeit

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives**

CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters.

**Your Role in that Mission**:
**As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients.**

Global Client Management Team Leader leads a team of Enterprise Project Managers (EPM’s) that act as the main point of contact for client accounts ranging in scope and complexity, within a targeted customer segment. Builds strategic relationships and proactively pursues synergies, primarily with the commercial team, site Packaging Project Managers (PPM’s) Team Leaders, site Distribution Project Managers (DPM’s) Team Leaders, and demand planning team Team Leaders (if selected by the customer) as well as other services as appropriate, to meet service line, business unit and divisional objectives. Through engagement with these teams and the customer, this team ensures timely delivery of clinical supplies and achieves an exceptional customer experience.

**Key Responsibilities**:

- Leads and directs a team, consisting of Enterprise Project Manager(s) and support personnel, to ensure customer needs, business targets, and operational objectives are achieved
- Coordinates partnerships with various stakeholders, that may include commercial, site clinical/bioservices Client Services Team Leaders, logistics/transportation, quality, finance, and others to flawlessly execute project plans, while navigating divisional complexity for the customers to ensure their expectations are met and ensure quality standards are maintained
- Coaches, guides, and holds their team members accountable for achieving results, driving process improvements, and driving an exceptional customer experience
- Meets regularly with each team member ensuring expectations are clear, coaching and
feedback is provided, with barriers to execution being removed/addressed as appropriate
- Manages the Performance Management Development process for the team including goal setting, mid
- year and year-end performance discussions on time per company guidelines
- Monitors, reports on and ensures the team delivers on performance, anticipating, escalating and appropriately preparing the GCM Sr Manager as necessary
- Acts as an SME and actively participates in initiatives (as appropriate) in support of the overall effectiveness of the Client Services organization
- Leads project portfolio (number of projects depends on complexity of projects and team size), planning and delivering at all stages in coordination with global PM team; guides the client through the process end-to-end.
- Is responsible for the resources and project staffing of the assigned team and self
- Takes ownership of budget management, headcount planning and monitors and manages business metrics including performance, and other relevant KPIs
- Work closely with the leadership to ensure standard methodology, training and procedural aspects are aligned globally
- Provides support for customer issues and/or escalations
- Champions voice of the customer and overall customer allegiance
- Leads and advocates a culture of proactive continuous process improvement
- Other duties may be assigned to meet the needs of the business

**Key Requirements**:

- **Education**: Bachelor's degree in business/operations management, supply chain, or science-related field (equivalent work experience may be considered)

**Years of Experience**:

- 5+ years of project management experience, ideally in pharmaceutical or equivalent clinical research; with 3+ years’ of experience leading diverse, direct and/or matrixed teams; Remote leadership preferred
- Prefer expertise in the field of clinical service management, including experiences in managing complex clinical trials with regards to their supply chain
- Travel r

  • Enterprise Project Manager, Global Client Management

    Vor 6 Tagen

    Home Office, Schweiz Thermo Fisher Scientific Vollzeit

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals...

  • Enterprise Project Manager, Global Client Management

    Vor 5 Tagen

    Home Office, Schweiz Thermo Fisher Scientific Vollzeit

    As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals...

  • Global Expert Strategic Facility Management

    Vor 5 Tagen

    Home Office, Schweiz We make it GmbH Vollzeit

    We make it GmbH is a company operating nationally in Switzerland which, thanks to many years of successful experience, has a high level of expertise in the personnel services sector. Its recruitment activities are focussed on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT.We make it GmbH places the highest...

  • Global Expert Strategic Facility Management

    vor 2 Wochen

    Home Office, Schweiz We make it GmbH Vollzeit

    We make it GmbH is a company operating nationally in Switzerland which, thanks to many years of successful experience, has a high level of expertise in the personnel services sector. Its recruitment activities are focussed on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the...

  • .NET Team

    vor 2 Monaten

    Home Office, Schweiz Sword Services Vollzeit

    Nous ouvrons un poste de Team and Tech Lead pour un de nos clients, une prestigieuse banque privée à Genève **Responsabilités du poste**: - Diriger et gérer les activités de l'équipe API, en favorisant un environnement de travail collaboratif et productif. - Examiner régulièrement la planification et les priorités des ressources. - Gérer le...

  • .NET Team

    Vor 6 Tagen

    Home Office, Schweiz Sword Services Vollzeit

    Nous ouvrons un poste de Team and Tech Lead pour un de nos clients, une prestigieuse banque privée à Genève **Responsabilités du poste**: - Diriger et gérer les activités de l'équipe API, en favorisant un environnement de travail collaboratif et productif. - Examiner régulièrement la planification et les priorités des ressources. - Gérer le...

  • Global Regulatory Combination Products Lead

    vor 2 Monaten

    Home Office, Schweiz Sobi Vollzeit

    **Key Responsibilities** - Lead New Product Development for medical devices (including companion diagnostics) and drug/device combination products to ensure compliance when placed on market - Manage the creation and maintenance of regulatory documentation to support compliance including device technical files - Provide expert advice to internal and external...

  • Global Account Executive

    Vor 5 Tagen

    Home Office, Schweiz Luminary Group Vollzeit

    Our client is currently seeking an experienced and driven Global Account Executive with expertise in eClinical Solutions. As a Global Account Executive, you will be responsible for managing and expanding key client accounts globally, focusing on eClinical Solutions. You will work closely with clients to understand their needs, develop tailored solutions, and...

  • Global Labeling Associate

    vor 3 Wochen

    Home Office, Schweiz We make it GmbH Vollzeit

    We make it GmbH is a company operating nationally in Switzerland which, thanks to many years of successful experience, has a high level of expertise in the personnel services sector. Its recruitment activities are focussed on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the...

  • Global Labeling Associate

    vor 3 Wochen

    Home Office, Schweiz We make it GmbH Vollzeit

    We make it GmbH is a company operating nationally in Switzerland which, thanks to many years of successful experience, has a high level of expertise in the personnel services sector. Its recruitment activities are focussed on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the...

  • Cutover Lead

    vor 1 Woche

    Home Office, Schweiz Red Commerce Vollzeit

    **Cutover Lead - Hybrid** Here at RED, we are looking for a German speaking Cutover lead for aS4 HANA implementation project for one of our global end clients. The consultant is expected to start in September and for an initial 6 months contract with a possibility of extension. The project is hybrid with 3 days onsite in Switzerland and 2 days...

  • Global Account Executive

    vor 4 Wochen

    Home Office, Schweiz Luminary Group Vollzeit

    Our client is currently seeking an experienced and driven Global Account Executive with expertise in eClinical Solutions. As a Global Account Executive, you will be responsible for managing and expanding key client accounts globally, focusing on eClinical Solutions. You will work closely with clients to understand their needs, develop tailored solutions, and...

  • Team Lead Golang

    Vor 5 Tagen

    Home Office, Schweiz Schaffhausen Institute of Technology Vollzeit

    ABOUT PROJECT:We will separate the development of services that are common for all our products to Platform track. For this reason, we decided to create a Core Platform for our products and chose GOlang as the main language.At this moment, the Core Platform hasn't existed yet, so our future team members will create all processes from scratch. This project...

  • Client Partner

    Vor 5 Tagen

    Schweiz / Home Office via 3C - Career Consulting Company GmbH Vollzeit

    3C - Career Consulting Company About Us: At 3C - Career Consulting Company, we are more than just a brand - we are a promise. Our focus is on placing specialists and high-class executives in globally operating companies. As an executive search firm, we cater to your premium requirements, backed by consultants with a stellar reputation across various...

  • Global Labeling Associate

    Vor 5 Tagen

    Home Office, Schweiz We make it GmbH Vollzeit

    We make it GmbH is a company operating nationally in Switzerland which, thanks to many years of successful experience, has a high level of expertise in the personnel services sector.Its recruitment activities are focussed on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the highest...

  • Director, Global Value

    vor 2 Monaten

    Home Office, Schweiz Cranmore Executive Search Vollzeit

    Location - Switzerland - Sectors: - Insights, Research & Data - Job type: - Full Time - Remote - Salary: - Highly Competitive Package - Contact name: - Chris Sannwald- Published: - about 2 hours ago Cranmore Executive Search is representing its a company that places a deep personal commitment to their work. They measure success by the impact they make...

  • Director, Global Value

    vor 17 Stunden

    Home Office, Schweiz Cranmore Executive Search Vollzeit

    Location - Switzerland - Sectors: - Insights, Research & Data - Job type: - Full Time - Remote - Salary: - Highly Competitive Package - Contact name: - Chris Sannwald- Published: - about 2 hours ago Cranmore Executive Search is representing its a company that places a deep personal commitment to their work. They measure success by the impact they make...

  • Director, Regulatory Information Management

    vor 4 Wochen

    Home Office, Schweiz BeiGene Vollzeit

    General Description: The Director, RIM is responsible for partnering with internal and external stakeholders in executing the RIM strategy and vision for the organization. This includes activities related to RIM resources, planning and budgeting (in partnership with IT), for key systems implementation/upgrade, monitoring and analysis of submission and...

  • Global Total Rewards Director Ii

    vor 2 Wochen

    Home Office, Schweiz FieldCore Vollzeit

    **Job Summary**: As a key member of our global human resources team, the Global Total Rewards Director will lead our total rewards strategy, and drive programs to ensure we are competitively positioned across markets in 60+ countries. In alignment with our core values, this critical leadership role is responsible for leading the Total Rewards COE end to end,...

  • Sales Team Lead Microsoft D365 Ce

    vor 1 Woche

    Home Office, Schweiz LIONSCOUT GROUP Vollzeit

    LIONSCOUT, wir sind Experten rund ums Human Capital Management. Mit Sitz in Zürich und Barcelona, klaren Fokus auf IT/ERP, Banking, Finance und Risk, profunde Marktkenntnisse, langjährige Erfahrung sowie intensive und persönliche Betreuung profitierst Du von exzellenten Ergebnissen, die Deinen Anforderungen präzise entsprechen. Bist Du bereit, dich mit...