Service Delivery Team Lead

vor 9 Stunden


Geneve, Schweiz easyJet Vollzeit

The Role - Service Delivery Team Lead (Switzerland)

As the Service Delivery Team Lead you will be reporting to the Service Delivery Manager (Corporate), you will be responsible for Service Management of IT Services used in support of Swiss business operations. You will be responsible for managing services, policies, processes & documentation in line with easyJet’s wider Service Operation ITIL capabilities.

Based on-site in Switzerland the role is responsible for delivering continuous service improvement and managing the customer facing aspects of change, metrics, reporting and acting as the initial escalation point for live services. Overall accountability is with the Service Delivery Manager (Corporate),

Location and hours of work
This role will be required on site 5 days per week with a total of 42 hours per week due to the nature of the position and who you will be managing.

What you’ll need to do the role
- Fluent in both English and French is an essential requirement
> Experience gained in an IT service management \delivery organisation within a high demand environment
> Experience of dealing with a high pace of change and demand from IT and the business with practical experience of delivering a Service Management framework
> Experience in managing deliverables via 3rd party vendors
> Ability to take ownership for complex problems and offer consultancy to deliver value for customers.
> Experience of working in outsourced service provision
> Customer focused with a passion and drive for customer satisfaction and delivering business value.
> Build effective relationships and results orientation
> Proven ability to make customer-oriented decisions
> Ability to communicate in a clear and concise manner to all levels
> Comfortable to challenge and be challenged and manage conflict
> Good interpersonal skills that enable working relationships to be developed at all levels across the business
> Experience in understanding of cost models (total cost of ownership)
> Commercial focus and awareness

**Requirements of the Role**

What you’ll get in return
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- SAYE & Performance share schemes
- Pension scheme
- Retail discounts including BOSE electronic discounts
- Flexible benefits package
- Excellent staff travel benefits

About easyJet
At easyJet our aim is to make low-cost travel easy - connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply


  • Lead, Delivery Unit

    vor 7 Monaten


    Geneve, Schweiz The Global Fund Vollzeit

    The Global Fund Delivery Unit drives the delivery of key organizational priorities and initiatives that will allow the Global Fund to enhance its performance and end the epidemics of AIDS, tuberculosis, and malaria. The Delivery Unit facilitates the implementation of key cross-functional priorities within the organization spanning strategy implementation,...

  • Delivery Pursuit Lead

    vor 7 Monaten


    Geneve, Schweiz Microsoft Vollzeit

    We are a team of pursuit leads/bid managers that operate across 12 countries in Western Europe. Our role is to lead jointly with local and regional Sales teams. We create compelling proposals for Digital Transformation programs for Enterprise customers across all industries. The Delivery Pursuit Lead works and collaborates with many stakeholders across...


  • Geneve, Schweiz Talentor Sweden AB Vollzeit

    overseeing the customer delivery of all company equipment & solutions. - logistic & supply chain related activities, building strong relationships - manage external partners & suppliers on both national & international - interface closely with manufacturing, sales & service teams in all countries to ensure highest customer standards. - developing and...

  • Service Delivery Manager

    vor 7 Monaten


    Geneve, Schweiz Experis Vollzeit

    Service Delivery Manager ProjectManager #DeliveryManager #Banque #Experis #recrutement #lausanne #greatopportunity #it Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer...


  • Geneve, Schweiz World Economic Forum LLC Vollzeit

    **HOSPITALITY SERVICES LEAD** The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. **Why we are recruiting** The Hospitality Team coordinates...

  • Service Delivery Manager

    vor 7 Monaten


    Geneve, Schweiz Experis Vollzeit

    **Service Delivery Manager** Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse. Nous sommes à la recherche d'une personne...

  • Delivery Director

    vor 1 Woche


    Geneve, Schweiz EPAM Systems Vollzeit

    We are looking for a Delivery Director to strengthen our Delivery Management Team to drive end-to-end client projects. Are you a technologist with a passion for leading complex technology projects? Are you able to guide and advise customers and teams on technology decisions? Do you have strong soft skills with solid stakeholder management experience? Then...

  • Associate, Delivery Unit

    vor 7 Monaten


    Geneve, Schweiz The Global Fund Vollzeit

    The Global Fund Delivery Unit drives the delivery of key organizational priorities and initiatives that will allow the Global Fund to enhance its performance and end the epidemics of AIDS, tuberculosis, and malaria. Under the leadership of the Manager, Delivery Unit and with support and guidance from the Lead, Delivery and Senior Associates, the Associate,...


  • Geneve, Schweiz World Economic Forum LLC Vollzeit

    The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world. As a membership organization, the Forum, engages businesses in projects and initiatives - online and offline...

  • Team Leader

    vor 1 Woche


    Geneve, Schweiz Sigma Vollzeit

    Pour notre client, un acteur majeur de la place genevoise dans la vente de services, nous recherchons un(e) Team Leader d'un département historique. **Vos responsabilités**: Définir les axes et objectifs de développement de son périmètre d'activité (secteur & produit) en ligne avec la stratégie du groupe. Maintenir un portefeuille de clients en...

  • Support Lead

    vor 1 Woche


    Geneve, Schweiz Qim Info Vollzeit

    **Genève** **Your mission** As a Support Lead you will manage all support activities for all the solutions/products and efficiently setup and lead war rooms to handle critical incidents in production until their full resolution. You will always ensure a high level of support, working with the local support coordinators and teams, within the respects of...

  • Head Sw Engineering

    vor 1 Woche


    Geneve, Schweiz CAPCO Vollzeit

    **ABOUT CAPCO** Capco is a global technology and management consultancy dedicated to the financial services industry. We combine innovative thinking with unrivalled industry knowledge, to offer our clients consulting expertise, complex technology and package integration, transformation delivery and managed services to move their organizations forward. - We...

  • Cash Services

    vor 7 Monaten


    Geneve, Schweiz Brodard Executive Search Vollzeit

    Description du poste - For our client, a private bank based in Geneva, we are looking for a: **CASH Services - Team Leader Cash Transfers - Main responsabilities: - Manage a team of 5 people within the COO department - Process & monitoring of all IN/OUT payments - Implementation of Swiss & Sepa instant payment - Implementation of iSO 20022 payments - Seek...


  • Geneve, Schweiz Barclays Vollzeit

    About Investment Platform Delivery The team is responsible for the delivery of client and colleague services on the Private Bank Switzerland platform within the Private Bank & Wealth Management division of Barclays. Built around a defined set of services, the team drives end-to-end standards, quality and resilience in order to provide an exceptional client...


  • Geneve, Schweiz Spring Professional Vollzeit

    For one of our clients, a private banking company, in the French speaking part of Switzerland, in Geneva, we are recruiting a Program Manager and Team Leader e-Banking who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity...


  • Geneve, Schweiz Labcorp Vollzeit

    Are you interested in making a real scientific impact through your everyday work? Would you enjoy working in a team-focused environment as you explore unique career opportunities? If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider...

  • Service Delivery Manager

    vor 7 Monaten


    Geneve, Schweiz ilem Group Vollzeit

    Avec plus de 200 collaborateurs, le Groupe ilem est une importante SSII en Suisse Romande. ilem est spécialisée dans la gestion, la réalisation et l’optimisation des systèmes d’information des entreprises, garantit des prestations de qualité, apporte une expertise technologique, conçoit et développe des solutions innovantes implémentées en...

  • Renewals Team Lead

    Vor 4 Tagen


    Geneve, Schweiz SonarSource Vollzeit

    Sonar’s industry-leading solution enables developers and development teams to write clean code and remediate existing code organically, so they can focus on the work they love and maximize the value they generate for businesses. Its open source and commercial solutions - SonarLint, SonarCloud, and SonarQube - support 30 programming languages. Trusted by...


  • Geneve, Schweiz BS-Team SA Vollzeit

    **Goal of project**: To build new data pipelines using modern cloud-native technologies and leverage SaaS. **Role Overview** The Project Manager is responsible for successful delivery of projects or rescuing existing projects. Such projects include technology, business change and service transformation. The role requires the ability to manage and lead...


  • Geneve, Schweiz LHH Vollzeit

    For one of our clients in Geneva, we are recruiting a Salesforce Project Lead who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you! **Responsibilities**: As a Salesforce Project Lead you work with end-users...