Service Delivery Manager
vor 7 Monaten
Service Delivery Manager
ProjectManager #DeliveryManager #Banque #Experis #recrutement #lausanne #greatopportunity #it
Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse.
Une grande institution reconnue dans son domaine et basée en Suisse, est actuellement à la recherche d'un Project Manager / Delivery Manager pour rejoindre son équipe basé à Genève. Cet emploi conviendrait à une personne enthousiaste et motivée, qui souhaite progresser dans sa carrière. Si vous répondez aux critères requis et que vous recherchez un poste où vous serez récompensé pour vos talents et votre expertise, c'est une opportunité idéale.
**Mission**:
- Coordonner la gestion des incidents majeurs
- Assurer la communication sur incident majeur à destination des utilisateurs finaux
- Communiquer des points de suivi régulier sur incident majeur à destination des équipes IT
- Classifier la priorité et les responsabilités des incidents avec les correspondants IT
- Rédiger et communiquer les Post Incident Reports sur incident majeur
- Challenger les actions post incident à suivre dans le cadre du Problem Management
- Piloter, reporter et améliorer la gestion des incidents
**Profil**:
- Très bonnes connaissances en Service Delivery Management
- Expérience avec les processus ITIL
- Expérience en suivi de la production informatique
- Expérience bancaire
- Très bonnes connaissances du monde bancaire
- Très bon niveau en Français et Anglais
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