Onboarding Business Partner
vor 3 Wochen
**Barclays Overview**
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
**We are an equal opportunity employer and we are opposed to discrimination on any grounds.**
***Working Flexibly**
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
**Overall purpose of role**
The Onboarding Business Partner Team is located in Geneva, reporting into the Front Office / PBE Manager. The Onboarding Business Partner Team is responsible for the onboarding of new clients, providing an excellent client experience whilst also ensuring that Barclays meets its obligations regarding Know Your Customer and other relevant external regulations and internal policies.
**We are an equal opportunity employer and we are opposed to discrimination on any ground**
Overall purpose of role
**The role holder will:
- **
- Be in charge of the end to end client Onboarding into Barclays Switzerland.
- Deal direct with clients in a personable and professional manner from prospect stage through to the opening of accounts.
- Work in close co-ordination with Front Office, Operations and the relevant Risk and Financial Crime departments across the business.
- Provide tailored, accurate and swift assistance to the client, ensuring a timely, smooth and positive onboarding experience.
- Have responsibility for ensuring that client onboarding files meet the required Barclays policy and regulatory standards.
- Act as a role model in respect of procedural requirements and have input into the Client Due Diligence policy and procedure development.
Key Accountabilities
The role provides both an onboarding advisory and control function that is key to the success of the business unit by ensuring that key policy and regulatory requirements are met while facilitating an excellent client experience.
**(1)** **40%- Risk & Governance**
**(2)** **40% Client Interaction**
The role holder will engage with clients to understand their background and assist the Private Banker in the completion of Source of Wealth documentation. The role holder will be the primary point of contact for all new onboarding queries and referrals. They will ensure that interaction with clients is a positive experience and that client expectations are managed and met at all times. Quality measures must be met ⁄ exceeded to evidence contribution to the end to end processing of onboarding within agreed service levels. They will provide guidance and coaching to clients in order to support the client experience.
**(3)** **20% Process/ Journey/ Personal Improvement**
Stakeholder Management and Leadership
From time to time the role holder may assume some of the responsibilities of the Team Leader in their absence and continue to drive excellence in the team to achieve agreed SLA’s and standards.
Risk and Control Objective
Person Specification
- Demonstrate excellent time-management, self-planning and organisational skills, and the ability to manage deadlines and work under pressure
- Understanding of regulatory issues/ procedures, with comprehensive and extensive knowledge of Anti-Money Laundering and Know Your Customer regulations and standards
- Ability to make evaluative judgements based on the analysis of factual and qualitative information relating to Source of Wealth, adverse media etc, including analysis of external information such as third party Enhanced Due Diligence reports and reports in global media - A good understanding of the role of private bankers and private banking products, with the ability to empathise and appreciate the relevance of the private bankers’ role in supporting the Onboarding process
- The ability to make clear presentation of information both written and orally
- Good understanding of Microsoft standard packages, such as Word and Excel
**Purpose, Values and Mindset**
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for
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