Customer and Identity Access Management Business

vor 13 Stunden

Basel, Schweiz SimplyVision GmbH Vollzeit

For our customer located in Basel/Switzerland we are currently looking for a**: CIAM Business Lead **(M/F/d)
- Location: CH-4056 Basel
- Branch: pharma
- Duration: 18 months +
**Tasks & Responsibilities**
As the EpiCX Consent, Identity and Access business lead, you will enable to better connect & serve all customers, globally. As part of a cross functional multi-disciplinary team you will develop a technology ecosystem that will deliver timely & personalised information & services in a cross-channel, orchestrated & customer-centric fashion, ensuring the company is always highly relevant & impactful. In doing so, you will ensure the right patients are prescribed our innovative products & cared for optimally to ensure the best possible healthcare outcomes.
As a member of the Strategic Initiatives group, this role will actively contribute to implement the EpiCX vision and Product Roadmap that drives organizational change to enhance customer experience and support improved patient outcomes.

*
Is an ambassador and advocate of the EpiCX program amongst our global colleagues, affiliates and all our internal and external partners
- Champions Customer Experience and Customer Centricity within the Global organisation
- Drives the creation and harmonisation of end-to-end business processes, translating system requirements into functional objectives
- Adopts a consultative and collaborative approach to understanding key business objectives and transformation outcomes incorporating these into the integrated solution specification
- Creates a holistic map of the enterprise capability landscape and anticipated future needs to ensure that all risks and opportunities are identified and flagged
- Is able to actively manage risks and issues to ensure delivery of objectives within timelines. Experienced in the tracking of mitigations and deviations
- Amplifies the voice of above country users within the EpicX program to develop a broader understanding of current/future business practice and challenges
- Realises opportunities for business process enhancement to maximize return on investment against the programs vision
- Takes full responsibility and accountability for the development of discrete aspects of ecosystem functionality
- Leads the development, refinement and prioritisation of the SI product backlog in collaboration with the broader EpiCX project team
- Cultivates a strong interface between the business, the supplier and IT in order to gain understanding and alignment around how the integrated systems and their implementation can be optimized for stakeholders and customers
- Strives for exceptional customer satisfaction and acceptance, high quality and valuable deliverables, and a high-class user-centric design and user experience of the provided capabilities and functionalities
- Is an advocate of cross functional collaboration and coaches the team to deliver high quality results
**Must Haves**
- Advanced degree, (e.g. MBA, PhD, PharmD, MD, Engineer) in Engineering, Computer Science or any similar
- Min. 10 years’ experience in global matrix environment (preferred pharmaceutical industry) customer and identity access management (CIAM) and CIAM solution development/implementation
- Experience in Product Ownership, preferred in SAP CDC
- A deep working knowledge of GDPR rules and best practices (global)
- Practical expertise in leading and managing transformation and change management required, especially desirable is the experience in leading large-scale Global projects and systems-based business transformations
- Fluency in written and spoken English
- Proven, demonstrable cross functional leadership skills and strong communication skills (the ability to communicate complex messages to diverse audiences)
- Exceptional project management skills: can prioritize multiple tasks and goals to ensure timely, on-target and within-budget accomplishment
- Stakeholder Management - Experienced in the management of senior stakeholders including the delivery of compelling vision and message to garner support for solution development
- Problem solving; curious and inquisitive to identify the root causes of issues and understand the impact on customers and internal stakeholders
**Nice to Haves**
- previous client experience
Did we catch your interest?
**Preferred Interview Dates**
- CW9
Tagged as: CIAM, Customer Experience, GDPR, Product Ownership, solution development

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