Director of Reliability Services

vor 21 Stunden

Dietikon, Schweiz Signode Vollzeit

Signode, a global leader in packaging solutions, is seeking a dynamic **Director of Reliability Services - Europe** to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams.

In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the region. Leading a team of Regional Service Managers, you will oversee maintenance, installation, and retrofit services while driving the development and rollout of proactive maintenance solutions to enhance uptime and productivity.

**Key Responsibilities**:

- Reporting to the VP - Reliability Services, this person will also work with other regional service leaders to align programs, offerings, and practices across regions, especially for our multinational customer base.
- Lead and optimize the European service organization, ensuring comprehensive geographic coverage and exceptional customer service.
- Manage and mentor Regional Service Managers responsible for field service technician development and performance.
- Establish a multi-tiered technician team with “Level 1” and “Level 2” roles, enabling efficient and expert service delivery.
- Build a Service Operations team to manage scheduling, remote troubleshooting, and customer support, leveraging digital tools to enhance productivity.
- Oversee training programs to ensure technicians are cross-trained on the full range of Signode products, including strappers, wrappers, hooders, and case sealers.
- Drive performance excellence through metrics such as safety, customer satisfaction, first-time fix rates, response time, and revenue realization.
- Collaborate with marketing to create and roll out equipment lifecycle programs, including scheduled maintenance, audits, health checks, and upgrades.
- Launch a campaign to tag installed equipment and capture critical maintenance data.

**What We’re Looking For**:

- Bachelor’s degree in engineering or a related field (Master’s degree preferred).
- 10+ years of experience managing world-class service organizations, including both transactional and long-term service offerings.
- Proven success managing a P&L and leading multi-geography teams with 50+ employees.
- Strong analytical and problem-solving skills with high business acumen.
- Metrics-driven and detail-oriented, with a passion for driving performance.
- Experience implementing digital technologies for service organizations, such as remote monitoring, predictive diagnostics, and RFID tagging.
- Excellent communication, presentation, and team-building skills.
- Demonstrated success in hiring, training, and developing high-performance teams.
- Prior experience leading business transformation is highly desirable.
- Confident yet approachable, with a strong sense of urgency and a bias for action.
- Willingness to travel within Europe and internationally as needed.

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