Customer Success Manager

vor 5 Monaten

Dietikon, Schweiz LIONSCOUT GROUP Vollzeit

Are you ready to embark on an exciting journey with a leading innovator in enterprise technology solutions?

Our client, headquartered in Dietikon with multiple branches across Switzerland, stands at the forefront of cutting-edge technologies in enterprise content management, printer park management, and digital document workflows.

With a dedicated team of over 200 experts, they're committed to delivering comprehensive solutions that redefine efficiency and productivity in the B2B market.

Tasks

As a Customer Success Manager, you'll play a pivotal role in driving strategic growth and fostering lasting relationships with SMEs and large-scale enterprises. Your challenges will include:

- Cultivating and nurturing relationships with existing customers to drive sales growth and profitability.
- Overseeing the implementation of global contracts and processes for assigned customers, ensuring seamless operations.
- Acting as the primary liaison between customers and internal teams, addressing inquiries and resolving issues promptly.
- Gaining a deep understanding of customer needs and driving their strategic development.
- Leading and supporting complex customer projects, collaborating with specialist departments.
- Identifying upselling opportunities and maximizing customer value.
- Collaborating with international partners to deliver exceptional service throughout the customer lifecycle.
- Maintaining accurate records in the CRM system and delivering timely reports to stakeholders.
- Providing on-site support to customers across Switzerland, with occasional travel.

**Requirements**:

- A dynamic and solution-oriented mindset, with a knack for understanding and addressing customer needs.
- Strong organizational skills, adaptability, and a proactive approach to problem-solving.
- Commercial or business management training, with experience in customer-facing roles.
- Proficiency in German and English, with French language skills considered a plus.
- Experience in project management is advantageous but not essential.

**Benefits**:
In return for your expertise and dedication, our client offers:

- A challenging role with significant personal responsibility.
- Comprehensive onboarding and ongoing development opportunities.
- Exposure to exciting and diverse projects in a dynamic team environment.
- The chance to work alongside motivated colleagues dedicated to driving innovation and excellence.

Are you ready to take the next step in your career and join a team at the forefront of technological innovation?

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