Business Service Supporter

vor 2 Wochen

Zurich, Schweiz WorldLine Vollzeit

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Business Service Supporter and have the ambition to become as well a specialist of our payment based services and to providing high quality technical support towards our customer, then get ready to join our company in the branch office of Zürich (CH)

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

**Your day-to-day responsibilities include**
- Analyse, localise and communicate incidents and support requests using our ticketing tool
- Coordinate solution finding and rectification together with stakeholders like development, engineering, network and infrastructure specialists
- Initiate predefined escalation mechanisms
- Identify and eliminate weaknesses and need for optimisation in existing processes and systems (according ITIL Processes)
- Control and monitor our service quality in terms of end-to-end processing of our business processes
- You actively participate in projects and programs of the division

**Required skills**
- Education in information technology or equivalent/higher education
- Knowledge of service management according to ITIL
- Strong analytical and conceptual thinking skills
- Team orientated with a strong customer and service orientation
- Strong social skills and ability to communicate with different stakeholder
- Very good written and spoken skills in English are a prerequisite, good German skills are also required

Worldline, Hardturmstrasse 201, 8005 Zürich. For any questions please contact Jutta Hoch-Weinert via phone +41 79 850 73 61.

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