Global Business Line Service

vor 2 Monaten

Zurich, Schweiz ABB Vollzeit

**Global Business Line Service & PMO Manager - Industries, Robotics**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Global Business Line Service & PMO Manager, you will coordinate and ensure overall alignment between BL Industry and BL Service. Will ensure that BLs growth and foot-print strategies in line with both BLs business targets. You will also ensure a common approach to Division Product mgmt. and R&D to set requirements in line with both BLs business targets by fully being involved in in the Service portfolio development. As Program Management Manger, partner with other managers / teams to standardize, measure, control and continuously improve programme management systems and tools ensuring value creation, increased performance, and sustainable competitive advantage. As part of the Industries Robotics management team, you actively contribute to the market share growth and positive customer outcomes with personal leadership and market focused approach to business management. This person will report to the Business Line Managing Director - Industries.

**Your responsibilities**:

- Coordinate and ensure overall alignment between BL Industry and BL Service so that BLs growth and foot-print strategies fall in line with both BLs business targets.
- Develop and implement common approach to Division Product mgmt. and R&D to set requirements in line with both BLs business targets.
- Develop new business models and integrated sales strategy for BL industry and Service to ensure customer value creation and long-term service commitments, driving customer loyalty.
- Support in the service readiness for Global Solution Centres (GSC) offering, G2M model and availability of L3, L4 technical support from GSC.
- Installed base management. Obtain in-depth market intelligence and ensure acquired information is shared within the global business lines.
- Participate in both BLs strategy development and ensure alignment between both. Share requirements and work on alignment to ensure delivery of both business targets.
- Responsible for ensuring global capability and engineering capacity planning for service.
- Responsible to assure design for service is in place in global solutions, including spare part availability, technical support, service level agreements, and training material.
- Responsible to drive standardization and modularization for service products
- Accountable to collect, maintain and share all available solutions to be promoted and re-used globally.
- Support key account managers to increase the service penetration in different categories. Promote service offering in key account frame agreements.
- Develop service management and execution in conjunction with Value Providers, promote Service Channel Partner program in line with G2M model for different segments and products.
- Lead demand generation process around track, capture and renew of offers, and drive continuous improvement in commercial processes at Industrial led customers.

**Your background**:

- 15+ years of experience in business management and service, preferably in the Robotics Industry, robotics companies or industrial machinery manufacturer
- Past global people leadership, including indirect management. Successful in operating in a global matrix organisation.
- Advanced level knowledge in project and project portfolio management tools and development of KPIs/Metrics, reports & dashboards.
- Good understanding of service business management and installed base management.
- Combination of strategic thinking and execution (result) orientation
- Willingness to travel, including globally.
- Strong organizational, analytical, critical thinking skills with experience in working with different cultures, international business and global mind-set are key in the business.
- Strong focus on Integrity and Safety - Don’t look the other way.
- Program Management Tasks:

- Accountable for development, maintenance, continuous improvement of efficient processes, policies, procedures, tools/KPIs, metrics, analytics, and training to drive the execution of projects and pro-grams within the Industries Business Line.
- Lead and manage complex, cross-functional multi-location projects / programs to help the organization to meet its objectives.
- Be accountable at a programme level for the programme performance against objectives.
- Portfolio Management Tasks
- Give market input to Product Management for Industries Robotics specific services requirements and assure R&D resources are assigned.
- Leadership
- Create a desire to participate Drive

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