Emea Network Delivery Manager

vor 2 Wochen

Zug, Schweiz Johnson & Johnson Vollzeit

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical, and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Johnson & Johnson is currently recruiting an EMEA Network Delivery Manager to support the Consumer Health Business. The position will be located in EMEA

The Johnson & Johnson Consumer Health Organization, the world’s most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.

This role owns, manages and delivers network infrastructure requests throughout their lifecycle in the region. The scope covers all aspects of Voice and Data networking including traditional Data requests, UCC, IPT, Contact Centers, Telepresence and Wi-Fi and may include critical global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with New Consumer Health standards and coordinating in-house resources, capacity/stable teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner’s requirements. The role will also be responsible for effective communication with business partners and stakeholders at all levels and across multiple geographies. When required, the role may become involved with operational support related to the delivered solution.

The role will supervise and oversee outsourced resources including Regional Capacity teams and outsourced Network engineers and may be required to manage a small sub-team of Network Solutioning specialists, which will include people management in addition to coordinating the team's work and resources.

**Responsibilities**:

- Conduct network solution requirements gathering and develop options and alternatives in the region
- Provide pre-project consulting to the business and recommend network solutions to solve business problems.
- Work with IT and business to define requirements for current project needs. Develop solutions compliant with architectural standards and work with Global Engineering team to design non-standard solutions when required in the region.
- Build solutions and implementation plans utilizing the appropriate internal and external resources (e.g. Ordering & Quoting team; Change Management team; Capacity team; vendor resources) and ensuring full involvement of business partners and communication to all stakeholders. Review and approve related changes.
- Ensure flawless execution of implementation plan in conjunction with vendors and resource teams.
- Co-ordinate service introduction, hypercare, documentation, operational handover and if necessary, provide support for operational issues.
- Regional and global support for request management including co-ordination and supervision of regional and global teams/resources; representing region to develop global standards, processes and best practices for Networking; acting as an escalation point for specific projects.
- Where required, manage small team of Network Solutioning specialists and co-ordinate their activities.
- Partner with external service providers to provide talent and services to drive high standards
- Drive innovation through automation of services and capabilities

**Qualifications** Qualifications**:

- BA/BS required and degree in STEM field preferred
- 6+ years of relevant technology experience
- Knowledge and/or Certification on Cisco data networking products and IOS, firewalls, load balancing technology and/or contact center and unified communication solutions
- Extensive experience in managing outcomes in an IT infrastructure environment
- Strong e

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