Operations Service Manager

vor 2 Wochen

Basel, Schweiz Delta Vollzeit

**_Switzerland, Zurich_**
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**_Airport Customer Service_**
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**_15-Jan-2023_**
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**_Ref #: 19150_**
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**_LinkedIn Tag: #LI-BM4_**
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**_How you'll help us Keep Climbing (overview & key responsibilities)_**:

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- The Operations Service Manager "OSM" directs and supports Airport Customer Service "ACS" personnel in all operational-related activities and in non-routine situations. This position:_
- _ Be able to provide required documents for working in Switzerland._
- _ Flexibility in shift coverage (long hours, depending on operational needs)._
- _ Strong knowledge of OSS, RES and SNAPP systems._
- _ This role oversees and coordinates operational performance including, but not limited to, safety, on-time departures (D-Zero), security, customer service delivery and other key performance indicators._
- _ Serve as an operational liaison between Delta and all contracted Business Partners and Vendors within a station._
- _ Has to be efficient in building relations with business partners, vendors, government agencies andlocal authorities to drive consistent positive business results and has to be able to attendmanagement level meetings in this respect._
- _ Provides strong leadership to vendor and partner employees, front line and operations teams._
- _ Promotes team building with business partners and vendors work force and leadership._
- _ Ensures delivery of distinctive and thoughtful customer service._
- _ Completes and forwards statistics, reports, inventories, passenger complaints and insurance claims responses to Station Manager and appropriatedepartments._
- _ Keeps communication and coordination channels with Delta management, peers within and outside the station in order to keep awareness of Delta and local airport procedures (with particular attention to safety/security matters)._
- _ Initial emergency response activation._
- _ Performs all required managerialtasks and functions._
- _ Supports Management in budgeting, cost control, invoicing processing, supply ordering and other related airport functions._
- _ In the absence of the Station Manager, the OSM performs all managerial tasks and functions._
- _ Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being._

**_What you need to succeed (minimum qualifications)_**:

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- _Excellent level of written and spoken English._
- _ Experience in Airport Above and Below Wing preferred._
- _ Must be able to balance multiple priorities with established time position. Constraints._
- _ Working knowledge of Delta policies and procedures._
- _ The ability to manage multiple projects or tasks and provide reliable, high-qualityresults under stressful situations in a fast-paced environment required._
- _ Must be comfortable working with highly sensitive and confidential information and materials._
- _ Must be able to communicate clearly, both verbally and in writing._
- _ Must be comfortable communicating to all levels of people - both internal and external._
- _ Experience managing conflict and resolving problems effectively._
- _ Demonstrates that privacy is a priority when handling personal data._
- _ Embraces a divers set of people, thinking and styles._
- _ Must be performing satisfactorily in current_
- _ Demonstrates that privacy is a priority when handling personal data._
- _ Embraces a diverse set of people, thinking and styles._
- _ Consistently makes safety and security, of self and others, the priority._
- _

**_What will give you a competitive edge (preferred qualifications)_**:

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- _College degree or relevant work experience preferred._
- _ Excellent level of written and spoken German and English._
- _
- < Go back_

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