Reservations Manager

vor 2 Wochen

Zurich, Schweiz Mandarin Oriental Hotel Group Vollzeit

**Position**: Reservations Manager (Full time #534161)

**Property / Office**: Mandarin Oriental Savoy, Zurich

**Location**: Zurich, Switzerland

Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich. Set to open end of 2023, Mandarin Oriental Savoy, Zurich will feature 80 guestrooms and suites and three dining outlets, comprising an all-day dining venue, a speciality restaurant, and a lobby lounge. The property is ideally placed for meetings and gatherings, and the renovation will enhance conference and event facilities, including a grand historic ballroom.

**Duties & Responsibilities of the Reservations Manager include**:

- Maximize room revenue and occupancy by effectively controlling rates and availability
- Update the various distribution channels, for proper rate and room availability as directed by the Director of Revenue Management
- Assist in the creation and maintenance of rate codes in the various systems
- Complete follow through of no-show and late cancellation charges
- Ensures that Guest History is updated and acted upon accordingly
- Lead the Reservations team including rostering, recruitment, performance appraisals, counselling, coaching, and training etc.
- Ensure that Legendary Quality Standards, policies and procedures of MOHG are properly understood and followed through
- Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
- Control and analyze departmental costs to ensure performance is within budget
- Handle all guest complaints and comments relating to the department tactfully
- Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
- Cooperate and coordinate teamwork with other departments
- Perform any other reasonable duties as required by the Director of Revenue Management.

**What are we looking for?**
- Two years Reservations Manager experience in a luxury hotel operation. Pre-opening hotel experience would be an advantage
- Ideally, a Bachelor's degree in hospitality management or a related field
- Strong written and verbal communication skills in German and English language
- Proficient in Microsoft Excel, Word and power Point
- Strong mathematical and analytical skills
- Knowledge and grasp of hotel distribution systems (GDS, internet, etc.)
- Able to multi-task
- A skilled leader who is able to train and motivate the team

**Advertised**: 10 Mar 2023 W. Europe Standard Time
**Applications close**:

  • Assistant Reservations Manager

    vor 3 Wochen

    Zurich, Schweiz Dolder Hotel AG ***** Zürich Vollzeit

    **Assistant Reservations Manager**: Das Dolder Grand bietet den richtigen Rahmen für Menschen mit Sinn für Genuss, Exklusivität und Erholung: 175 luxuriöse Zimmer und Suiten, erlesene Gastronomie, ein Spa auf 4’000 Quadratmetern sowie grosszügige Event - und Seminarräumlichkeiten. Das ursprüngliche «Curhaus» von 1899 präsentiert sich als neues...

  • Reservations & Switchboard Supervisor

    vor 4 Wochen

    Zurich, Schweiz Mandarin Oriental Hotel Group Vollzeit

    **Position**: Reservations & Switchboard Supervisor (Full time #535478) **Property / Office**: Mandarin Oriental Savoy, Zurich **Location**: Zurich, Switzerland Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich....

  • Cluster Reservation Manager

    vor 4 Wochen

    Zurich, Schweiz Meili Selection Hotels Office Vollzeit

    Reservierung Die Meili Selection umfasst sieben einzigartige und zentral gelegene Hotels in Zürich und Klosters, Graubünden. Mit Liebe zum Detail und einer herzlichen Atmosphäre bieten wir authentische Erlebnisse in jedem unserer Häuser. Für den Hauptsitz der Meili Selection Hotels, der direkt am Paradeplatz mitten im Herzen der Stadt Zürich gelegen...

  • Sales & Reservations Coordinator (W/m/d)

    vor 4 Wochen

    Zurich, Schweiz Hotelis Executive Vollzeit

    **EINFÜHRUNG**: **HOTELIS **ist der führende Branchenpartner der Hotellerie und der Gastronomie schweizweit. **Hotelis Executive** ist eine spezialisierte Division, welche die Suche und Selektion von Kadermitarbeitern tätigt und in Abstimmung mit allen Anspruchsgruppen win-win-win Situationen schafft. Im Auftrag einer spannenden Unternehmung der...

  • Front Office Manager

    vor 1 Woche

    Zurich, Schweiz City Stay AG Vollzeit

    Front Office / Rooms Division Empfang / Rezeption Reservierung Die City Stay betreibt an neun Standorten Apartmenthäuser mit über 200 möblierten Serviced Apartments, dies in Zürich, Cham und Schaffhausen. Für unser Front Office Team suchen wir per sofort oder nach Vereinbarung eine/n **Front Office Manager:in 100 %** Als dienstleistungsorientierte...

  • Assistant Hotel Manager Zurich

    Vor 3 Tagen

    Zurich, Schweiz citizenM Vollzeit

    As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and...

  • Operations Team Manager

    vor 1 Woche

    Zurich, Schweiz Louis Vuitton Vollzeit

    POSTE The Operations Team Manager is a critical member of the store team who acts as a business partner to support major operational activities and ensure maintenance of a luxury in-store environment. They will set up a good organization of the stock area in order to empower Retail teams with a timely and accurate service that is in compliance with security...

  • Receptionist/front Office Assistant

    vor 1 Woche

    Zurich, Schweiz SYZ GROUP Vollzeit

    Take care of our clients/guests by anticipating their needs and make the best customer experience. Provide support on front office duties and administrative tasks. Mission **Receptionist**: - Greet and take care of customers and guests - Organize clients meetings: rooms reservation, serving drinks, cleaning-up - Prepare business lunches in-house - Set up...

  • Rezeptionist:in 80-100%

    vor 1 Woche

    Zurich, Schweiz Fred Tschanz AG Vollzeit

    **Fred Tschanz Gastgewerbe**: Das charmante Fred Hotel Zürich Hauptbahnhof gehört seit 1996 zu Fred Tschanz Gastgewerbe. Beliebt für den persönlichen Service und gut ausgestattete Seminarräume bietet das Hotel Businessgästen und Städtereisenden eine sympathische Oase an zentralster Lage. Für Gäste mit leichtem Gepäck wartet gleich um die Ecke das...

  • Front Office Manager 100%

    vor 4 Wochen

    Zurich, Schweiz Rapport Guest Services Vollzeit

    Passionierte Gastgeberpersönlichkeit gesucht - Ohne Zimmerstunde Zürich Per 01.07.2023 **Ihre Vorteile****: **Weiterentwicklung und Weiterbildung****: **Weiterentwicklung und Weiterbildung****: - Diverse Entwicklungs - und Karrieremöglichkeiten - auch international - Modernes Learning & Development Programm für die interne Aus - und Weiterbildung...

  • Corporate Receptionist

    Vor 4 Tagen

    Zurich, Schweiz Compass Group Vollzeit

    **_Join us! Starten Sie Ihre Karriere mit uns_**: Rapport ist ein Brand von Compass Group PLC und in der Schweiz fully operated von Compass Group (Schweiz) AG. Rapport wurde im Februar 2012 in London gelaunched und ist mittlerweile in der UK, Irland, USA, Hong Kong, Schweiz und Dänemark aktiv mit über 74 verschiedenen Kunden und über 1'600 Rapport...

  • Front Office Agent 100%

    vor 4 Wochen

    Zurich, Schweiz Marriott International, Inc Vollzeit

    **Job Number** 23121031 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Zurich Hotel, Pfingstweidstrasse 100, Zurich, Curych, Switzerland VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and...

  • Night Auditor 40%

    Vor 6 Tagen

    Zurich, Schweiz Marriott International, Inc Vollzeit

    **Job Number** 23089024 **Job Category** Finance & Accounting **Location** Neues Schloss Privat Hotel Zurich Autograph Collection, Stockerstrasse 17, Zurich, Switzerland, Switzerland VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete end-of-day activities including posting...

  • Teamleader SPA Front Office

    vor 4 Wochen

    Zurich, Schweiz Dolder Hotel AG ***** Zürich Vollzeit

    **Teamleader Spa Front Office**: Das Dolder Grand bietet den richtigen Rahmen für Menschen mit Sinn für Genuss, Exklusivität und Erholung: 175 luxuriöse Zimmer und Suiten, erlesene Gastronomie, ein Spa auf 4’000 Quadratmetern sowie grosszügige Event - und Seminarräumlichkeiten. Das ursprüngliche «Curhaus» von 1899 präsentiert sich als neues City...

  • Night Auditor 100%

    vor 4 Wochen

    Zurich, Schweiz Marriott International, Inc Vollzeit

    **Job Number** 23054058 **Job Category** Finance & Accounting **Location** Neues Schloss Privat Hotel Zurich Autograph Collection, Stockerstrasse 17, Zurich, Switzerland, Switzerland VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete end-of-day activities including posting...

  • Front Office Supervisor

    Vor 4 Tagen

    Zurich, Schweiz Mandarin Oriental Hotel Group Vollzeit

    **Position**: Front Office Supervisor (Full time #535429) **Property / Office**: Mandarin Oriental Savoy, Zurich **Location**: Zurich, Switzerland Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich. Set to open...

  • Flights Coordinator

    vor 1 Woche

    Zurich, Schweiz EF Educational Tours Vollzeit

    **FLIGHTS COORDINATOR** **Location** Zurich, Switzerland A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education and travel. EF Education First, the world leader in...

  • Senior Museum Guide

    Vor 6 Tagen

    Zurich, Schweiz Breitling AG Vollzeit

    Your profile: You have significant experience in similar roles and in similar environment You have strong knowledge with watchmaking terminology and concepts (movements, complications, materials, ...). Ideally, you are also familiar with historical developments in watchmaking and the Breitling brand Experience in managing small teams and with...

  • OU President Executive Assistant

    Vor 7 Tagen

    Zurich, Schweiz Coca Cola Vollzeit

    Description Summary: Job Title: Executive Assistant to Operating Unit President Location: flexible Europe As a business, The Coca-Cola Company is constantly evolving – we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world's top five non-alcoholic sparkling drinks and 3,600+ products in over...