Operations Team Manager

vor 1 Monat

Zurich, Schweiz Louis Vuitton Vollzeit

POSTE

The Operations Team Manager is a critical member of the store team who acts as a business partner to support major operational activities and ensure maintenance of a luxury in-store environment. They will set up a good organization of the stock area in order to empower Retail teams with a timely and accurate service that is in compliance with security and safety guidelines.

The Operations Team Manager will

**Stock Management**
- Provide the best, timely and accurate service to Store teams through a good organization of the stock area, including stock management, reception, unpacking of goods, transfer between stores and transfer to Customers.
- Effectively manage internal products flows and reservations/orders.
- Partner with HQ teams to ensure the following Key Kpi’s and set up action if need so, monthly reports...
- Sensitizes team members to the value and treatment of the products.

**Inventory Management**
- Supervise the monthly fiscal stock inventories and the rotative inventory.
- Report and adjust missing products, manage the procedures of retrievals defective, obsolete and destockage.
- Maintain team efforts to limit stock discrepancies: set up action plans in terms of security and stock room rules in order to lower stock discrepancies.
- Partner with and sensitize Visual Merchandising and team Managers in order to limit Shop Soil.

**Floor** Management**
- Supervise and animate the daily business with the store team on the floor.
- Insure the best client experience according to LV mindset

**Team Management**
- Participate in Operations teams appraisals during MPP.
- Motivate, coach and develop Operations teams.
- Support and contribute to operations training initiatives, identify training needs.

**Maintenance**
- Autonomously manage daily Store maintenance (cleaning services, security) and contact contractors to deal with minor works issues.
- Partner with Country Office Operations' Manager in order to provide feedback about external providers' maintenance activity.

**Security**
- Regularly evaluate the Store for optimum security compliance, establish regular checklist
- Ensure LV security standards are updated for the Store.
- Support Store Management in briefing/training the team to be aware and deal with typical security situations at the store.
- In liaison with the zone/central security team provide adequate security for local events.

**Audit**
- Work on Stock audit compliance checklist ensuring readiness for formal auditing, continuously produce internal documentation.
- Support the team with an action plan for corrective activities.

**Other**
- Ensure good maintenance and operation of Store machines (PC, cash).
- Assist Financial Controller to ensure the respect of the budget.
- Occasionally share expertise of operations in order to provide assistance to Store Opening.

PROFIL

**Results Oriented**
- Able to work under pressure
- Full of energy, especially for challenging things
- Setting clear goals and expectations and holding others accountable for their results

**Adaptable**
- React constructively when faced with unexpected or unclear situations.
- Adjust priorities and actions rapidly when appropriate.
- Challenge own & team work with flexibility and integrate changes.

**Interpersonally Effective**
- Communicate in a diplomatic yet direct manner.
- Maintain a positive, “can-do” attitude with themselves and their team.
- Inspire trust, develop contacts with all hierarchical levels.
- Be able to liaise and to deliver clear messages to Supply Chain, Security, Store Management and Stock teams to reach and set operations targets.

**Trustworthy**
- Acts and encourages others to act in a manner aligned with LV’s standards, values and mission.

**Operational & Pragmatic**
- Be an expert planner and organizer.
- Figure out the processes necessary to get things done, see opportunities of synergy and integration where others can't.
- Be both direct diplomatic, win concessions without damaging relationships.

**A Timely Decision Maker**

**Dealing Well with Ambiguity**
- Have a broad & complementary vision of strategy and selling floor realities, and be able to make decisions despite apparent contradictions & uncertainties.

**A Leader and Business Partner**
- Coach others to improve performance and capability, while setting challenging tasks to help team members to move outside of their comfort zone and to develop new skills.
- Have a passion for internal service in order to support the business.

Act as a business partner with Store Management community through a strategic vision, and an ability to see the bigger picture.

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