Customer Service Representative

Vor 2 Tagen

Nyon, Schweiz Beckman Coulter Life Sciences Vollzeit

**Order Handling**
- Daily management of incoming customer orders.
- Follow up on order status, take appropriate action in case of order holds.
- Raise Non-Conformities (NC) as per requirements
- Issue / coordinate Credits, Rebills, Returns linked to orders as per requirements
- Investigate and close reported Disputed Invoices as per responsibility
- Maintain Book/Ship Notification in customer database
- Responsible for maintenance, Renewal and Termination of Sales Contracts.
- Responsible for setting up delivery schedules as required
- Invoice in a timely manner billing schedules as required

**Customer Management**
- Handling all customer calls by taking ownership and responsibility
- Managing customer inquiries such as pricing, stock availability, delivery, order status and product information.
- Highlight procedures and work instructions corrections and/or updates to your direct report if required
- Ensure appropriate communication is shared between customers and field operations.
- Contribution to Daily Management (DM) ensuring business continuity and supporting department objectives

Knowledge / Experience Requirements
- Preferably with experience in a customer support center and/or with customer service administration
- Excellent telephone and communication skills
- Language skills of country to be support and English. Any other European language is an asset

Personal Trait Profile

Urgency focused - Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations.

Teamwork - Actively participates in team meetings, supports team goals and objectives. Builds solid working relationships that enhance collaboration and cooperation. Adapts and contributes to business needs showing flexibility and business acumen.

Customer focus - Uses understanding of the customer needs to identify and suggest ideas or enhancements. Seeks ways to increase customer satisfaction and regularly solicits feedback from them to ensure current and future needs are met.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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