Account Manager
Vor 2 Tagen
**Company Overview**
Are you passionate and hardworking? Do you thrive in an entrepreneurial environment? beqom is a fast-growing global enterprise software company. We focus on managing compensation and performance for the world’s largest companies. This means we work with the most exciting brands worldwide to support mission-critical business processes. We help our customers attract, retain, and motivate talent by offering their employees fair, transparent, and effective compensation. In that way, we help companies succeed while making their people happy.
At beqom, you'll be surrounded by passionate, hardworking, and smart individuals that are dedicated to our mission of making people happy. If that sounds inspiring to you, let’s get in touch
**Job purpose**
In the role of an Account Manager, you will support our key accounts driving value from using beqom’s Cloud solution and consulting/services teams to accelerate Customer Engagement and Experience. The goal is to further strengthen our strategic partnership with this customer and to contribute to sustaining and growing the business to achieve long-term success and mutual satisfaction. As part of this, you will be nurturing existing and building new relationships with the customer and serve as the primary point of contact for all stakeholders including C-level executives.
You will drive the process of renewing existing business as well as continuously bringing innovative solutions to the customer to help them meet their objectives. To do so, you will be working closely with cross-functional and organizational teams who are all aligned towards Customer Success.
**Duties and responsibilities**
- Manage the global relationship between beqom and the account for Commercial with the goal of remaining a valuable and trusted provider for the long term;
- Be accountable for developing assigned accounts and contribute to further grow beqom’s footprint and vision;
- Manage sales objectives on assigned accounts;
- Identify upselling and cross-selling opportunities, advance them through the stages and negotiate to close;
- Actively nurture relationships with multiple management layers of key stakeholders across various businesses HR, IT, and procurement, and develop new ones as needed;
- Serve as the ambassador for your customer within beqom by focusing on their needs and doing the right thing for them;
- Protect existing business through robust daily account management, a strong focus on operational excellence, and a passion for understanding and supporting your customer’s business and IT goals
- Work closely with Customer Success, Delivery, and Product teams to bring innovative ideas to your customer and articulate complex value propositions;
- Address customer complaints and manage escalations;
- Negotiate key contracts and annual renewals of licenses;
- Manage account administration and actively provide input for accurate forecasting;
- Keep current with industry trends and expand knowledge of legacy and novel beqom offerings.
**Must have**
- 5+ years combined experience across sales and consulting services
- Proven track record of cultivating multi-layered relationships from C-suite to director, manager, and operational level, across multiple functions including business, IT, and procurement
- Team player, who has experience with managing complex matrix account governance and implementing account management frameworks with proven results
- Ability to develop and articulate a strong account vision and federate external / internal teams behind this to execute
- Ability to articulate complex value propositions and benefits
- Passion and enthusiasm for solving customers’ problems
- Strong work ethic with the required sense of urgency towards customers’ needs
- Organisational skills with the right amount of attention to detail
- Self-starter / Self-motivator with little need for direct supervision
**Why join us?**
- Dynamic environment favoring initiative and autonomy
- Great opportunity to learn on the job and expand horizons
- Strong company culture: check our Glassdoor reviews
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