Refinitiv Access Implementation Lead, Emea

vor 2 Wochen


Zurich, Schweiz LSEG (London Stock Exchange Group) Vollzeit

Refinitiv Access complements and enables our Platform Strategy: address our customers growing use of data on an enterprise basis (i.e. data lakes, data science, use of data across desktop, CRM, other apps). Respond to customers growing need to handle their total cost of ownership and predictability of spend for data and related infrastructure, while having flexibility to use data to optimize their business. Allow our customers to improve the value they get from that spend by demonstrating industry standard processes. Provide customers flexibility in their use of data and drive our revenue growth in a predictable way. Deliver the Refinitiv Data Platform in our customers as their enabling platform.

**Responsibilities**:

- For customers and Refinitiv to benefit from Refinitiv Access, we will need implementation plans that result in the customers’ increased adoption of Refinitiv products and content. The Refinitiv Access Implementation role is to develop and complete those plans across a variety of projects.
- Develop comprehensive implementation plans with both customer and Refinitiv responsibilities, owners, and timelines, including adoption and migration by the customer.
- Lead multiple execution streams across customer and Refinitiv, including
- Expanded use of content (increased number of users, new usage rights, broader use of data by existing users, etc)
- Migrations from competitive products, professional services engagements to support the Refinitiv Access value realization program
- Partner engagements to support the Refinitiv Access value realization program
- Report on progress of the value realization by the customer
- Engage directly with C-level executives at the customer to ensure execution across Refinitiv and customer
- Identify new opportunities for value creation through expanded use of Refinitiv content and services
- Manage feedback loop with Customer Proposition & Product to ensure delivery of agreed roadmap enhancements for Platform customers.

This role will be reporting into one of the Directors of Customer Success, and we offer hybrid working environment across LSEG.

**Required Skills**:

- A leading global consulting firm (McKinsey, Bain, Boston Consulting, Oliver Wyman, PWC Consulting, Deloitte, KPMG, E&Y, Accenture, IBM consulting ) working with financial customers;
- A financial services focused consultancy (Tabb, Aite, Greenwich Associates, Celent, Citihub, Burton Taylor, Jordan & Jordan, Capco )
- Ability to engage with CTO, CIO, Head of Market Data, Head of Development, Head of Business Unit / Desk
- Strong program and project management skills, especially running large scale programs across multiple divisions or a firm or across multiple businesses (e.g. vendor + customer, vendor + partner)
- Experience running IT transformation programs is a strong plus
- Understanding of content and enterprise data/information models.
- Familiarity with either or (ideally) both Refinitiv products and content, or competitive products and content (Bloomberg, Factset, ICE Data, etc).
- Ability to credibly get along with proposition teams, customers and other market participants.
- Experience working at a bank, asset manager, or hedge fund is a plus

Desired Behaviors:
Key Performance Indicators:

- Value delivered versus target for Refinitiv Access agreements
- Satisfaction of customers signing Refinitiv Access agreements
- Retention of Refinitiv Access customers
- Renewal of Refinitiv Access agreements
- Generation of one-time and professional services revenue.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of a



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